VICIdial

Very useful program.

What do you like best? What I like the most is that Vicidial is perhaps one of the most complete programs for the management of a CallCenter with OpenSource license. It allows managing incoming calls / campaigns and outgoing calls / campaigns; As PBX uses Asterisk (version 1.8.X). Vicibox is the version of Vicidial that comes in an ISO. The latest version available is 6.0.4 and installation on a Vultr VPS of 8GB of RAM, 4 vCPU and 150GB hard drive. With this type of configuration, ...

Simple and Easy IT Tool

What do you like best? Its simple to understand and use. The interface is very user friendly and almost self explanatory. It also allows my calls at work to be easily listened in on and finding others in the network is quite easy as well. What do you dislike? I don't really have anything to say about disliking it. What problems are you solving with the product? What benefits have you realized? We use VICIdial to randomly dial calls and use specified calling lists. The benefits I ...

The Most Flexible Call Center Software Ever

What do you like best? I have used this software on 4 different deployments for nearly two years now. I love it because its free, stable, reliable and extremely flexible to build new features on top of existing tons of features. What do you dislike? I would like to see better agent screen and off site synchronisation between two call centers Recommendations to others considering the product: Its fastest growing and free. I would recomend it to every user What problems are you ...

Amazing Opensource Call Center Software

What do you like best? ITS FREE, yes believe it or not it’s an extremely complete call center software and its free, its mainly for outbound calling and it has a nice dialer and is 100% adaptable to any operation, it allows you to tailor reports and manage your staff and times. What do you dislike? If I could find 1 thing against vici dial it would be to install it, although is free, the company charges for installation, you can do it yourself but be ready to spend at least a couple ...

My vici dial review

What do you like best? I absolutely love this dialer. Out of all the dialers I have used in my years as a telemarketer I have found that I like this one the most. It is the easiest to use and the easiest to train someone on. If I had to pick a dialer for a business that deals with telemarketing it would be this one. What do you dislike? Sometimes it does have a lot of dropped calls and sound issues. But we solve this by logging out and back in again and that usually fixes the issue ...

Vicidial Contact Centre Solution

What do you like best? I am user of Vicidial for 7 years now and it is one of the best in open source list. What do you dislike? There is nothing to dislike about this. All is good. Recommendations to others considering the product: This is best free solution availble. What problems are you solving with the product? What benefits have you realized? We are using this for outbound calling. We have integrated this into our existing CRM and it work without any problem.

Does what it says

What do you like best? Comprehensive call center software and the ease of looking up user and agent history, as well as recordings. What do you dislike? The customization options are a bit archaic and could be updated to improve ease of use. What problems are you solving with the product? What benefits have you realized? We are using it in an inbound call center with multiple incoming numbers for the same product.

ViciDial Review

What do you like best? Keeping track of my goals, daily progress, numbers What do you dislike? Sometimes it doesn't update or info/numbers are missing off the total What problems are you solving with the product? What benefits have you realized? Keeping track of employee progress, daily numbers, and goal meeting.

Robust and straightforward.

PROS & CONS What are the best aspects of this product? VICIdial is capable of doing a lot of things that can enhance call center operations. Everyone from top management to the CSR’s loves the tools because it's so easy to navigate. What aspects are problematic or could work better? Latency happens once in a while, which affects our survey scores and the overall quality of the calls. Sometimes there is a disconnect in how things work. One example is that the dialer and the customer info ...

VICIdial is true to its word.

PROS & CONS What are the best aspects of this product? It is easy to solve various client issues because VICIdial can pull up accounts and view agent notes. If you want to dig deeper into a customer’s problem, you can pull up and listen to call recordings and have your QA analyst and supervisor decide what to do. What aspects are problematic or could work better? There is not much to offer in terms of customization. It is not our top priority, but if given the option, then we will like ...