VICIdial Reviews in April 2025: User Ratings, Pros & Cons

Horrible Customer Service

PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What aspects are problematic or could work better? For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement ...

Unprofessional

PROS & CONS What are the best aspects of this product? After implementation, it was easy to use. Lack of support and unprofessionalism of their accountant team is awful What aspects are problematic or could work better? For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We ...

It solves the problems that most contact centers go through.

PROS & CONS What are the best aspects of this product? It saves us so much money because we do not have to pay for the basic platform. I love that it comes with robust functionality that will greatly enhance our efficiency and productivity which will be impressive to our clients. What aspects are problematic or could work better? The user interface is mostly designed in black and white. More enhancements will make the tool visually appealing. What specific problems in your company were ...

Makes things better for your call center.

PROS & CONS What are the best aspects of this product? It is a very user-friendly software to use for inbound and outbound calls. Our employees love using it, especially when doing customer callbacks because the program is so efficient. At first, I have no idea how VICIdial works, but I was able to figure out how things work in a contact center, which is an added knowledge to my current job. Using free software isn’t too bad, after all. What aspects are problematic or could work better? ...

You can use VICIdial to help route your calls into once contact center.

PROS & CONS What are the best aspects of this product? It comes with great and useful features. You can make some changes to the interface that will suit your business needs. What aspects are problematic or could work better? It utilizes Perl for its script programming, which is not my preference at all. However, things decently work, so I guess it's okay. What specific problems in your company were solved by this product? We make sure that our leads are not being replicated, which ...

Transitioning to VICIdial has been smooth and easy for us.

PROS & CONS What are the best aspects of this product? Setting up the system is very fast and easy. My IT personnel didn’t experience any serious issues with this software. What aspects are problematic or could work better? There are times where we cannot hear the customer on the other line and vice versa. We had to troubleshoot the software and do something with its settings. What specific problems in your company were solved by this product? If you are into phone sales, customer ...

EASY TO USE

What do you like best? Vici is easy to use, I only have to set it up and show an employee how to use it once. What do you dislike? Sometimes if there is no sound Ill have to go into the zoiper settings and reregister it. Recommendations to others considering the product: If a big part of your business involves the phone, go for VICIDIAL What problems are you solving with the product? What benefits have you realized? Vici is easy to integrate with our pc based software- Zoiper

ViciDial CRM

What do you like best? It is simple to use. We relatively use it for outbound calls. There is an option to view the status of each person logged in. Every person logged in has a different randomly generated dummy phone number assigned. What do you dislike? It lags a lot. There are frequent system issues. You need a separate dialer to use this CRM. Recommendations to others considering the product: Find another CRM to use. What problems are you solving with the product? What ...

The best contact solution for SME

What do you like best? Extensive features, open source allows easy customization, solid history. What do you dislike? I personally dislike perl, but I manage to get by. What problems are you solving with the product? What benefits have you realized? Hard to even list! Lead de-duplication, recordings, caller ID geo targeting, user reports, etc.

The best open-source contact center solution.

What do you like best? - Ease of use, both on the user and administrative side. - Users manual is great, covers everything you need to know. Support forum is really helpful. I have zero knowledge about call center suites before switching to Vicidial. It greatly increased my skill as an IT professional - Cluster setup make it really easy to add/remove servers as needed. - Most of all, it's FREE What do you dislike? Not a dislike but merely a suggestion. Add lists priority ...