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Verint Speech Analytics offers custom pricing plan
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AY
Amanda Y
05/31/23
"Truest Voice of Customer Available"
What do you like best about Verint Speech Analytics? I love how easy Speech Analytics is to use. Compared to other platforms, Verint is one of the best tools to quickly identify call drivers and group similar to themed calls together. The accuracy of transcription is stong and using Verint as a single unified platform makes this process very user friendly and less overwhelming.
GG
Gustavo G
12/05/22
"The best tool to analyze your contact center data"
What do you like best about Verint Speech Analytics? Speech Analytics can transcribe and analyze 100% of recorded calls to extract valuable intelligence. Automatically detect and explore words,
LA
Luis Adolfo E
07/16/22
"It’s a good software with some to work on"
What do you like best about Verint Speech Analytics? I like the simplicity of the interface itself, the text from the menu is very clear and the contrast of colora makes it easy to interact with and also very easy to find.
LA
Luis Adolfo E
07/16/22
"It’s a good software with some to work on"
What do you like best about Verint Speech Analytics? I like the simplicity of the interface itself, the text from the menu is very clear and the contrast of colora makes it easy to interact with and also very easy to find.
AU
Anonymous User
06/15/22
"Speech Analytics is very user friendly"
What do you like best about Verint Speech Analytics? Speech is great because it allows you to easily create categories for your business processes. It is a very user friendly tool that can be used by almost anyone.
RP
Raymond P D
06/15/22
"Verint Speech is Grrrrreat!"
What do you like best about Verint Speech Analytics? It's been helpful to our WFO team to analyze the terms as they are trending. It allows us as an organization to pivot and assign agents to a particular area if there is a bigger need there.
AU
Anonymous User
06/15/22
"Speech Analytics is very user friendly"
What do you like best about Verint Speech Analytics? Speech is great because it allows you to easily create categories for your business processes. It is a very user friendly tool that can be used by almost anyone.
RP
Raymond P D
06/15/22
"Verint Speech is Grrrrreat!"
What do you like best about Verint Speech Analytics? It's been helpful to our WFO team to analyze the terms as they are trending. It allows us as an organization to pivot and assign agents to a particular area if there is a bigger need there.
AU
Anonymous User
06/15/22
"Muti-Tenant is not the Way to Go"
What do you like best about Verint Speech Analytics? We have been able to use Categories to find trends in our calls. We also were able to identify several changes that we could make to save Agent Time and reduce Average Handle Time. Searching for Keywords to dig into possible issues was also very useful.
AU
Anonymous User
06/15/22
"Muti-Tenant is not the Way to Go"
What do you like best about Verint Speech Analytics? We have been able to use Categories to find trends in our calls. We also were able to identify several changes that we could make to save Agent Time and reduce Average Handle Time. Searching for Keywords to dig into possible issues was also very useful.
