Verint Monet WFO Reviews in January 2025: User Ratings, Pros & Cons

"Its a good tool, but feels a bit outdated "

What do you like best about Cloud Workforce Engagement Solutions? I like that I can schedule my users and that the forecasting and schedule generation is quick and easy What do you dislike about Cloud Workforce Engagement Solutions? I used Nice for a while and i loved that I had the option to do copy and paste and drag and drop when building out schedules, but with Monet everything is very manual and clunky. What problems is Cloud Workforce Engagement Solutions solving and how is that ...

"Wish they would make some updates"

What do you like best about Cloud Workforce Engagement Solutions? I like how easy the forecasting and generating of schedules is. What do you dislike about Cloud Workforce Engagement Solutions? After using NICE, I wish that Monet had the option to copy/paste different parts of schedules. Its a pain to add things into schedules with Monet because its all a very manual process. What problems is Cloud Workforce Engagement Solutions solving and how is that benefiting you? Monet has few bugs ...

"Good for small start ups"

What do you like best about Cloud Workforce Engagement Solutions? Integrates with other similar products., Helped get our small wfm team of the ground. What do you dislike about Cloud Workforce Engagement Solutions? It does not reflect the same data as it's partners. Not very user friendly coding or accurate reporting. What problems is Cloud Workforce Engagement Solutions solving and how is that benefiting you? We did not have a wfm team and money made it easy to throw together a small team ...

"Schedule monitoring and workforce management"

What do you like best about Cloud Workforce Engagement Solutions? Provides daily schedule, notifications for employees out of schedule What do you dislike about Cloud Workforce Engagement Solutions? not user friendly, little clunky interface What problems is Cloud Workforce Engagement Solutions solving and how is that benefiting you? workforce management

"Complete suite unifying all types of work proceeses"

What do you like best about Cloud Workforce Engagement Solutions? Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall goal, showing you how much progress you have made and how much you need to do still. You can do a lot with the calls as well such as recording, rating the call, etc. and this ...

"Easy To Follow Work Schedule On Monet"

What do you like best about Cloud Workforce Engagement Solutions? This is so great for me when I work because it tells me my exact break times so I will never forget. I will always know my schedule thanks to this. What do you dislike about Cloud Workforce Engagement Solutions? Nothing. This is a great software program that our company uses. What problems is Cloud Workforce Engagement Solutions solving and how is that benefiting you? We haven't experienced any problems yet. Just so easy to ...

"Really straightforward software"

What do you like best about Cloud Workforce Engagement Solutions? It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the times/lengths change daily, so having the color codes keeps it easy to read and follow. It's pretty hard to get confused. What do you dislike about Cloud Workforce ...

"Great, but not that intuative"

What do you like best about Cloud Workforce Engagement Solutions? I like that you can quickly un assign and re-assign shifts to agents in our workspace. What do you dislike about Cloud Workforce Engagement Solutions? I don't like that you can't see all users schedule on one page for a month at a time. You can only do this by doing a condensed export. Recommendations to others considering Cloud Workforce Engagement Solutions: Have Monet explain the difference between Monet live and WFM ...

"Descent product but could be better"

What do you like best about Cloud Workforce Engagement Solutions? - Able to calculate shift schedules for complex Service Desk environment - Call recording and monitoring - Online tool instead of having to install the application locally What do you dislike about Cloud Workforce Engagement Solutions? - Difficult to do bulk changes/updates for multiple staff - Cannot keep prior year's data and automatically calculate new year's vacation/sick days - Cannot make changes on the fly on main ...