9.5
Spot Score
Empowering retail businesses with seamless global reach.
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Vend POS offers custom pricing plan
Lightspeed Retail (formerly Vend) has received mixed feedback over the past year. While some users have expressed dissatisfaction with issues like poor customer support, unexpected fees, and software glitches, there are also positive aspects worth noting. Some customers have highlighted the user-friendly interface, helpful features such as inventory management, ...Read more
User-friendly interface and intuitive design make it easy to input data and train employees.
Helpful scanner app, efficient inventory functions, and useful reports contribute to enhanced productivity.
Integration issues with other platforms like Shopify, leading to discrepancies in stock levels and sales.
Limited functionality for basic operations like barcoding, label printing, and detailed inventory movements, causing inefficiencies and frustrations among users.
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Showing 31-40 out of 523
EJ
Emilie Jane
05/18/22
Integration issues galore
Integration issues galore. Payments not syncing then when reapplied it double writes. Amounts from the accounting software are wrong in Vend, creating customer account imbalances. I waste hours every week dealing with integration issues.
AW
Aileen Wright
05/16/22
Waste of time, money and resources. Do not trust.
* You cannot trust the integration with Shopify. It is incredibly unreliable at best and at worst, it lost me 6 months of internet sales because the 'link' with Vend kept screwing up the counts, for no trackable reason. I wish I had the energy to sue Vend for this loss. * Barcodes! How can a dedicated retail system not handle barcodes properly? There is no specific data field for a barcode, you have to put it somewhere else in order to be able to scan your barcoded products. And then when ...
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K
KelleyP
04/05/22
Lengthy Review USA Based Customer
I'll start off by saying we switched to Vend from Lightspeed before the merge because Lightspeed constantly had problems with their credit card processor or the system would go down - not helpful in retail! Our backup credit card processor was becoming our main processor because it was not consistent. Vend.. the user interface is more user friendly than Lightspeed. It was easier to input data and train employees. But I'm currently looking for another POS system again. Integration between ...
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PR
Patryk Radek
03/16/22
Complete garbage
Complete garbage, I have been having problems from NOVEMBER. Nothing has been done for months until I have escalated it to the Manager. When I have done so, it has felt like something is being sorted, BUT NO! Carla Masangcay was supposed to take care of everything. Considering that Vend was not able to fix my account I have suggested that I can open a new one, and move everything manually - which I have done so. Carla was supposed to move my subscription over to the new account... What a ...
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SB
Simon Bartlett
02/18/22
Daily Vend user for 10 years, here are our thoughts...
Vend started as a fairly enjoyable experience for us. The first year or two were a bit of a revelation having come from an old fashioned EPOS system that didn't allow us to access things remotely. With this success, we then started the process of migrating our website to Shopify (as at the time, they were the people that integrated with Vend). All fairly smooth sailing with only a few teething issues related to the stock sync. Then, after a year or two, the issues began. It started with ...
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WM
Westborough manager
02/02/22
Helpful and easy to use
Date of experience: February 03, 2022
WM
Westborough manager
02/02/22
Helpful and easy to use
Date of experience: February 03, 2022
SP
Sharita Patel
01/24/22
So vend has really disappointed me.
So vend has really disappointed me. Simple things like a clear receipt and easy stock takes which the claim is possible with an app, simply don’t work. The app takes way to long to scan barcodes so it’s impossible to do stock takes. My receipts print very unclearly. The text is not a solid print but mottled. Thus making it hard to read. They have not come back to me on a working solution. The labels are not easily format able so we have a large label with tiny text. Labels and receipts ...
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SP
Sharita Patel
01/24/22
So vend has really disappointed me.
So vend has really disappointed me. Simple things like a clear receipt and easy stock takes which the claim is possible with an app, simply don’t work. The app takes way to long to scan barcodes so it’s impossible to do stock takes. My receipts print very unclearly. The text is not a solid print but mottled. Thus making it hard to read. They have not come back to me on a working solution. The labels are not easily format able so we have a large label with tiny text. Labels and receipts ...
Read more
S
Simon
01/11/22
We've just signed up with VEND and…
We've just signed up with VEND and after using it for a few days realised that the features are very, very limited. I had expected to be able to view a simple stock report by either 'supplier' or 'brand' with my 'STANDARD' subscrition at £90 / month....but.....apparently that's advanced analytics so I'd have to pay another £40 per month to do that! I hardly think that viewing a simple stock report is advanced analytics. How do companies run a business without being able to view basic data ...
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