9.5
Spot Score
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Vend POS offers custom pricing plan
Lightspeed Retail (formerly Vend) has received mixed feedback over the past year. While some users have expressed dissatisfaction with issues like poor customer support, unexpected fees, and software glitches, there are also positive aspects worth noting. Some customers have highlighted the user-friendly interface, helpful features such as inventory management, ...Read more
User-friendly interface and intuitive design make it easy to input data and train employees.
Helpful scanner app, efficient inventory functions, and useful reports contribute to enhanced productivity.
Integration issues with other platforms like Shopify, leading to discrepancies in stock levels and sales.
Limited functionality for basic operations like barcoding, label printing, and detailed inventory movements, causing inefficiencies and frustrations among users.
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AS
Adam S
12/03/22
PRICE INCREASE
Don`t be surprised when your next annual bill comes with more than 72% price increase and lame explanation. I guess this is because it takes ages to configure all the products, options, outlets and VEND knows that they can get away with that.
LO
Laural O'Rourke
11/27/22
Run away, it’s all a lie
Run away! Did my homework and signed up. It is my belief that the majority of the positive reviews are fake. No training just a series of YouTube videos. When I used these to start, the first thing the system told me was I needed to upgrade (they knew exactly what I needed) for 3x what I paid. Called the 24/7 customer support online (on line text kept disappearing and reappearing, I have a new MacBook Pro) and by phone no one contacted me for over 6 hours. When they finally talked to me ...
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Grant
11/13/22
Warning - doesn’t do as their sales people say.
Warning. Do your full homework first and don’t just take their sales teams word for it. We signed up after being told by two sales people it would fully integrate with woocommerce however this is incorrect. Their system cannot handle sales prices from woocommerce so if you’re running a normal / simple woocommerce site this point of sale is no good! They refunded half our $356 saying we had use of their system which is untrue. We contacted our sales guy within 48 hours pointing out multiple ...
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Brad
10/30/22
Long time Lightspeed and Shopify User, Honest review for multi location retail store
I genuinely hate writing this review especially since I've been a long time stock holder of Lightspeed and I believe in the company strongly. I was previously a customer of Lightspeed for 8 years. I absolutely loved the product and it helped grow our business. However when COVID hit we had to get online and chose Shopify to handle our ecom side. To save costs we switched to Shopify POS but realized it had a lot of shortcomings compared to Lightspeed POS. In August 2022 we decided since ...
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PB
Phil Bennett
10/24/22
The system cant seem to handle…
The system cant seem to handle different retails prices that link through to product price barcodes. We are an outlet store for various brands and so we quite often have skus well below RRP. I would think many retailers would be in a similar position? They have been looking at an update for it for the last few years ie it isnot a priority apparently.
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Ryan
10/09/22
Ruined by Lightspeed
Before it was acquired by Lightspeed, Vend was a great platform despite a couple of faults but recently it has just got worse and worse. A major issue is the platform removing information from Shopify and the lack of functionality for disabling what product elements synchronise to Shopify. You can't add all the required information in Vend to sync to Shopify such as product image but you have to add the product description in Vend otherwise it can occasionally remove all the product ...
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LM
Laura Moran
08/05/22
Don't expect ANY support
When it works, it seems like a fairly simple, tidy POS. But when things don't go quite right - it's near impossible to get help (after years of using it, I pretty much expect a 'we can't do that' to even the most simple/intuitive of request or reporting you'd expect from a software company). In the latest example, we have a serious stock issue caused by an integration (don't even get me started on integrations.. they take zero responsibility for helping with those at all). They couldn't ...
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LM
Laura Moran
08/05/22
Don't expect ANY support
When it works, it seems like a fairly simple, tidy POS. But when things don't go quite right - it's near impossible to get help (after years of using it, I pretty much expect a 'we can't do that' to even the most simple/intuitive of request or reporting you'd expect from a software company). In the latest example, we have a serious stock issue caused by an integration (don't even get me started on integrations.. they take zero responsibility for helping with those at all). They couldn't ...
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BL
Brett Lewis
06/14/22
Unhappy VEND customer
My company has been using VEND for the past few years. VEND works pretty well in most respects, but speaking to support always leaves a bad taste in my mouth. And now a 2022 50% increase to retain the same features I had before under their new pricing structure. I am not a happy customer.
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Peter
06/12/22
We have had no customer service when we…
We have had no customer service when we have had issues. Vend seem totally disinterested even though we are a new customer. Getting hold of anyone is impossible. Vend deleted our data accidently and we have now been without a till for a week. I am resorting to a review as they do not respond.
