Vend POS Reviews in April 2025: User Ratings, Pros & Cons

Don’t use this POS!

I used Vend for a few years and I was happy with the product until they decided to change to an all in one payments system. They were bullying clients to change from their own existing merchant facilities to Vends own payment system and if you don’t they penalise you with an added monthly charge on top of your monthly subscription. I complained and they wouldn’t reply to me after this. Then Vend automatically changed me a sign up fee of $150 without my consent. I have now left Vend and ...

Started with VendHQ POS

Started with VendHQ POS, which was great. Lightspeed purchased them and now force you to use their payment processing system or else charge you processing fees if you use a third party processor. Don't know how this can be legal. Going to drop them

Charged for not using their service!?!

Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Run a mile, absolute SCAM ARTISTS, the worst customer care I've ever experienced. Was good as Vend, utterly appalling since Lightspeed took over

I was a Vend customer for many years…

I was a Vend customer for many years and was reasonably happy with the product. It was a little over-priced in my opinion but was user friendly and had some useful features. However, their latest pricing structure, in my opinion, was nothing more than greed. Essentially, they want a cut of all their customer's retail takings because they think they are entitled to it. In my opinion, I would avoid this product at all costs. We are currently using a different POS which is costing us about a ...

Use our payment system or else...

I have been using Vend for many years and integrate it with Shopify for our online store. We pay a subscription and have not had any issues that have not been solvable. We are now contacted by Vend/Lightspeed that if we do not use their payment solution for in-store purchases they will charge us a fee based on how many transactions we put through on EFTPOS by our bank EFTPOS provider. So effectively it is "Use our EFTPOS machine or we will charge you more". This is certainly not ethical and ...

RUN FAST AND DONT LOOK BACK

RUN FAST AND DONT LOOK BACK! Since Vend and Lightspeed merged they have become so arrogant. If I knew what I know now I would never go with Vend/Lightspeed. For the same features you can get systems out their at half price or less. I ended up having to pay for advanced plan to use e-commerce and inventory report which us $279aud per month. They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing provider. ...

Lightspeed Vend unethical - beware

We switched to lightspeed Vend from Shopkeep after being there for 10 years. A dealbreaker for us switching was that we be able to continue with our own payment processing for visa and debit, as members of the Canadian Federation of Independent Business, they guarantee the lowest rates, it is their mandate. We were told ok, to stay with our processor, moved ahead switched over to lightspeed while keeping out existing debit / credit set up. Now a year in and fully invested and onboard (it ...

I couldn't fix the bug of it putting a…

I couldn't fix the bug of it putting a page on my website home page called online store, it looked stupid when it already had a shop page. I couldn't get custmer service and they lied about helping me set up social media stores. I lost sales because it caused a mandatory sale amount of $50. to process orders and it also made the second line on the shipping/billing address field to be manatory. They gave me no way of finding any instructions to send the unit back, now they refuse to cancel ...

Don’t use this company

Don’t use this company . No response. They keep charging you for nothing

Avoid at all costs

They will take your money without permission, refuse to return it, fob you off and the software doesn't even do as they claim, avoid!