Vend POS Reviews in May 2025: User Ratings, Pros & Cons

Way over priced, poor support, and frequent outages

- Way over priced - we pay almost $500 a month for two locations, and 4 registers. - Limited functionalities - Poor support - It takes few days to get reply from support team. The least they can do at this price point is offer better support. - Outages - Frequent outages. The last outage was on a Saturday. It lasted over 5 hours, and costed us tens of thousands of lost sates. On top of that there no one to speak to or get any update.

Do not use VEND if you want to keep your data

Vend Is an OK POS in itself. Decent reports and data tracking. It doesn't work well for grocery though. I also sell CBD that we manufacture in-house. My sales person said VEND is the best CBD platform and there will be no issues with payment processing. Sales person also said I get 2 free months after paying the first month. So I signed up. The credit card processor they put me in contact with said they don't have a way of integrating with VEND for CBD sales. Then the next month I was ...

They do everything they say they will…but they aren't reliable.

They do everything they say they will on the tin but that's inconsequential if you get locked out of your store mid workday without warning or reason. The customer service bot says they'll take a few hours to have a human review the problem which leaves me stranded without a way to take payment or issue receipts. Our inventory, accounting, and customer management are completely offline. Even my online store is nonfunctional as it runs through vend. Ultimately, their slow response time has ...

Vend is easy to use...

Vend is easy to use and let's me see at a glance how my store is doing. I love the fact that it integrates with my Accounting software, Xero. The Vend team provide quick support for queries and consider enhancement requests favorably.

I’ve been using Vend for 5 years now

I’ve been using Vend for 5 years now. It’s the best tool I have in my retail chain. I love it. The service they provide is unmatched. I highly recommend Vend to all retailers.

This has been a horrible POS.

This has been a horrible POS. We have used it for over 2 years and have been pulling our hair out ever since. It is laggy, so we updated our internet, it's still laggy! We switched to UPC as our SKU to be able to scan (and you can only have one product number so you have to pick one or the other). But now we can't upload anything because the UPC isn't recognized by the system. What a joke!!! None of the features they say they offer work the way they should. The customer service is useless, ...

Terrible experience

Terrible experience. Never available. Always have to wait hours for a response via live chat which never actually resolves the issue. Have had an ongoing issue for 3 months that no one can ever seem to help me with. Happy to continue to collect my my money each month as they will not delete the outlets I need removed and have been requesting to be done for months. I have jumped through every single hoop they have asked, removing users, removing transfers, removing sales, becoming the owner ...

I had problems printing barcodes

I had problems printing barcodes. Vend were great - sorted the problem and put me in touch with the hardware supplier in South Africa! Fabulous service and problems sorted. Very happy we moved from Sage to Vend which is customer orientated.

Vend, worst company in the world.

Vend, you are the worst company on earth!! Then you employ staff like Calum who never read customers emails, just writes pre-cramed emails to customers. I need you to refund my money.

Vend has really helped our business…

Vend has really helped our business move forward and see great growth. Its reliable and user friendly