Vend POS Reviews in February 2025: User Ratings, Pros & Cons

Horrific company

Horrific company, they make it impossible to cancel, they don't answer emails and then take money out of your account without notice. Once they have you, they also start charging you penalties if you don't use other services they provide, at one point we were getting penalty fines of 800 a month. Outrageous company

Customer Support is Shocking

I reached out to customer support as the software I'm paying $300 a month for isn't working as it should. Inventory sorting from lowest to highest puts items at the top that shouldn't be there. When speaking to customer support, I'm told to "clear my cache". I tried to explain this has been happening for 6+ months across multiple devices. They then respond with "this is a known issue, we working to have it fixed". What for 6+ months! Joke. 05:43 PM | Speeder: Did that answer your ...

Expsensive and surprise added costs

Expsensive and surprise added costs. Customer service is virtually non existant. SAVE YOUR MONEY!!

Totally irresponsible Lightspeed.

Since my last post on 31st Jan, Nothing, Nothing has been done!! Got an email on 23rd Feb stating that the job had been done. However, I found that it was just not true! Got an amazing reply from Lightspeed: (one would think the engineers who worked there knew the importance of testing and then certifying the job as done) Lightspeed reply: Now we discovered that the fix works only on the first print (right after the sale is completed on the sell screen), however, the reprints are ...

Since Vend has changed to Lightspeed it…

Since Vend has changed to Lightspeed it has been a total nightmare. Being charged an extra $200 aud a month for not using their eft terminals, plus all of a sudden some sort of transaction fee which we had never had before. We are now forced to use their eft terminals as we are way too small a company to pay the additional $200 a month. I wish we could afford to go elsewhere but then there is the cost of new equipment which we cannot afford at this time. We are JUST hanging on ...

My company has been with Vend / Lightspeed…

My company has been with Lightspeed (formerly VendHQ) for six years whereby we have paid a monthly subscription (currently £139 per month). They announced that they were going to start charging companies for used a third party processor. Our company does not have any third parties linked to our account with Lightspeed, we manually process our payments and our Lightspeed does not have any add ons or linked to our merchant bank. We were surprised to receive a 'transcation fee' of £150 for ...

Since being bought out by LightSpeed

Since being bought out by LightSpeed, their customer service is beyond pathetic. The support staff cannot solve any problem. They just dont come back to you on queries raised and their attempt at AI bots to solve queries is useless. As someone who has 5 stores with them, I am seriously considering changing to a new POS. PS: sad as they use to be good.

1 star reviews are correct

Yep all the recent 1 star reviews sum it up pretty well. Signed up for this for my new little business and during the beginning they tried to get me to go the more expensive plan despite not needing it at all, so that was the first red flag. Was pretty easy to get it all the stock set up so that was nice at least, but from there it’s downhill. Hard to navigate, ie app and website completely different UI, icons don’t make sense, weird UI glitches commonly, menus hard to navigate. Was super ...

Software changes for the worse

Just 2 days ago (3 Oct 2023 Vend rolled out another change to customers without advising what they are doing that completely screws up the register closures and the entries that are posted to Xero. They have added a Revenue in Advance listed under Delivery & Pickup (if you please) that is not able to be reconciled or traced to any actual transactions. This has become a habit of late as Vend continues to roll out changes that make the product much worse than it was before - it actually used ...

Truly TERRIBLE Customer service!

I sold my business at the end of August and jumped through all the silly hoops that Lightspeed makes a customer jump through to sell their store. Here we are 18 days later and Lightspeed still hasn't managed to transition the POS System (theirs) to the new owner. Worst Goat Rodeo I have ever seen. Makes FIS look like paragons of efficiency. Someone's head needs to roll. My advice - AVOID LIGHTSPEED