Velocify Dial-IQ Reviews in February 2025: User Ratings, Pros & Cons

"Dial-IQ Does Okay"

What do you like best about Velocify Dial-IQ? Dial-IQ is AWESOME for calling through outbound lists of prospects. It's also easy to design callflows, including IVRs, in Dial-IQ. My agents like working with it. What do you dislike about Velocify Dial-IQ? Dial-IQ reporting doesn't let me get the data I need for inbound call analytics, nor does it let me search and filter call data by information stored elsewhere in the lead record. Recommendations to others considering Velocify ...

"Dial-IQ Does Okay"

What do you like best about Velocify Dial-IQ? Dial-IQ is AWESOME for calling through outbound lists of prospects. It's also easy to design callflows, including IVRs, in Dial-IQ. My agents like working with it. What do you dislike about Velocify Dial-IQ? Dial-IQ reporting doesn't let me get the data I need for inbound call analytics, nor does it let me search and filter call data by information stored elsewhere in the lead record. Recommendations to others considering Velocify ...

"3 Months and Still Learning"

What do you like best about Velocify Dial-IQ? Intuitive. It is so easy to find notes and add notes to your leads. What do you dislike about Velocify Dial-IQ? I have been using Velocify for just over four months. I have yet to have any problems, other than a short period where we lost the ability to dial for a couple of hours. The Velocify team was able to resolve those issues, and we have not had any other service outages since then. What problems is Velocify Dial-IQ solving and how is that ...

"3 Months and Still Learning"

What do you like best about Velocify Dial-IQ? Intuitive. It is so easy to find notes and add notes to your leads. What do you dislike about Velocify Dial-IQ? I have been using Velocify for just over four months. I have yet to have any problems, other than a short period where we lost the ability to dial for a couple of hours. The Velocify team was able to resolve those issues, and we have not had any other service outages since then. What problems is Velocify Dial-IQ solving and how is that ...

"Velocify Dial IQ"

What do you like best about Velocify Dial-IQ? Velocify gives you the ability to streamline distributions and contact strategy to most effectively communicate with prospects. It can be ties with SMS and Email Drip campaigns as well. What do you dislike about Velocify Dial-IQ? Velocify Blade could be bigger and provide a little more insight to the end user, you can enlarge the screen but if you have to edit the lead you have to leave the dialer and than come back in. Very small setback What ...

"Velocify Dial IQ"

What do you like best about Velocify Dial-IQ? Velocify gives you the ability to streamline distributions and contact strategy to most effectively communicate with prospects. It can be ties with SMS and Email Drip campaigns as well. What do you dislike about Velocify Dial-IQ? Velocify Blade could be bigger and provide a little more insight to the end user, you can enlarge the screen but if you have to edit the lead you have to leave the dialer and than come back in. Very small setback What ...

"Velocify Dial "

What do you like best about Velocify Dial-IQ? High call volume center solution that is scalable and extends to business needs as the organization grows What do you dislike about Velocify Dial-IQ? Customization of business rules training need and support personnel Recommendations to others considering Velocify Dial-IQ: Good for growing organizations What problems is Velocify Dial-IQ solving and how is that benefiting you? Better customer service and routing based on know the ...

"Velocify Dial "

What do you like best about Velocify Dial-IQ? High call volume center solution that is scalable and extends to business needs as the organization grows What do you dislike about Velocify Dial-IQ? Customization of business rules training need and support personnel Recommendations to others considering Velocify Dial-IQ: Good for growing organizations What problems is Velocify Dial-IQ solving and how is that benefiting you? Better customer service and routing based on know the ...

"Velocify Review"

What do you like best about Velocify Dial-IQ? Very easy to configure complex call routing and call queue rules. Ability to handle high call volume What do you dislike about Velocify Dial-IQ? Scripting within product can be cumbersome. Support for customization is limited What problems is Velocify Dial-IQ solving and how is that benefiting you? High call volume. Call recognized and rule based customer routing. Better customer retention

"Velocify Review"

What do you like best about Velocify Dial-IQ? Very easy to configure complex call routing and call queue rules. Ability to handle high call volume What do you dislike about Velocify Dial-IQ? Scripting within product can be cumbersome. Support for customization is limited What problems is Velocify Dial-IQ solving and how is that benefiting you? High call volume. Call recognized and rule based customer routing. Better customer retention