VCC Live Reviews in January 2025: User Ratings, Pros & Cons

Best cloud-based call center software!

What do you like best? Easy set up, great features and costumer service. Adrienn, who is our designated care-taker is an absolute pleasure to work with and VCC are lucky to have her employed. What i really like about VCC is that they listen to the customer and try to accommodate with personalized solution. If there is an update of features to the main package, they update the software of all of their clients. That was a nice touch for me. What do you dislike? A couple of times in ...

Much easier with VCC Live

What do you like best? We can work from anywhere and easy to use! We can save time and money. It was easy to set up the system years ago. VCC Live is flexible to integrate with our CRM system.The backend/admin system is incredible, we can manage and analyze our data easily. Availability of VCC Live is the best in the market of call center softwares! VCC Live support agents are always very kind and have the best solutions! What do you dislike? I like all the features and I would also ...

Díjbeszedő

What do you like best? user- friendly, professional, fast,integrálható What do you dislike? The quality of the telephone line is not always good Recommendations to others considering the product: good price,flexible What problems are you solving with the product? What benefits have you realized? The entire call center structure, a platform placement

I would absolutely recommend as I am very satisfied with the service.

What do you like best? I like the precise help I always get from VCC. What do you dislike? I do not like when I don't get an appropriate/satisfying answer from the VCC Support Team. What problems are you solving with the product? What benefits have you realized? I would highlight the quality assurance. I like that we can evaluate the calls within the system, then the agents can listen back to their calls and also receive thorough feedback about their performance.

Very easy and comfortable to use

What do you like best? functionality and different tools to use What do you dislike? not having a real time dashboard available for agents Recommendations to others considering the product: It is a heaven ) What problems are you solving with the product? What benefits have you realized? It is very flexible , and has many useful tools for reporting

Native Customer Support Services Worldwide

What do you like best? Easy to use, to train, reliable, great UX What do you dislike? SMS sending options could be optimized. Recommendations to others considering the product: VCC is our primary system we use for our truly global operation and while VCC is very reliable we need redundant systems to ensure business continuity. During our selection we have realized how much VCC is ahead of the market in several aspects. If you are searching for an OMNI Channel Customer ...

We are a VCC Customer

What do you like best? Omni channels, Reliablity, Flexibility, UX, great customer service, reasonable pricing What do you dislike? No such area in particular. We are 85% satisfied overall What problems are you solving with the product? What benefits have you realized? Global Customer Service, helpsnus to connect the world

Long time VCC successful usage!

What do you like best? The great customization features that allows us to build the projects according to our needs as well as the prompt service we receive in real time! Reliable service and possibility to connect to telephony suppliers around the world in order to acquire or utilize necessary phone numbers for our clients What do you dislike? Sometimes integration projects with third parties last a bit longer than expected, but also due to the third party response times. The ...

We exactly got what we wanted

What do you like best? Excellent support, flexible attitude. Easy to use. Access anywhere. Provides so many solutions. Constantly evolving system. What do you dislike? We would like to extend it for all areas of customer service, so we are waiting for the perfect e-mail management module. Recommendations to others considering the product: VCC Live team are very helpful. The implementation was really problem free. The software and the company are always going in the right ...

The system is reliable, stable and transparently.

What do you like best? I find it easy to use. The customer service is available immediately and helpful. What do you dislike? It is sensitive to Internet fluctuations. What problems are you solving with the product? What benefits have you realized? It is improtant for us to monitor our employees. We can listen to calls whenever, even at the moment of the call. We can produce cusomizable statistics.