Variphy Reviews in February 2025: User Ratings, Pros & Cons

"Great product, even better service"

What do you like best about CDR Call Reporting for Cisco? Honestly, what I like best is the support I get from these guys. Almost always same day, and they DO always either figure it out, or work to figure it out. I've never ended a call with them that I felt like they left me wanting or needing more. What do you dislike about CDR Call Reporting for Cisco? So this is something that I had to think long and hard about. If I had to say something that I wished was better, it would be a better ...

"Variphy has truly improved our insight into issues that would have normally flown under the radar."

What do you like best about CDR Call Reporting for Cisco? Variphy has dramatically expanded our troubleshooting toolkit and improved proficiency in the identification, troubleshooting, and resolution of issues. It truly goes above other tools that perform similar yet more simplistic functions and portrays an easy-to-read story of what's truly happening with calls. What do you dislike about CDR Call Reporting for Cisco? While the CDR functionality is truly oustanding, Variphy does struggle ...

"7 year Variphy Administrator"

What do you like best about CDR Call Reporting for Cisco? We have been using Variphy for seven years and as our needs for additional reporting, as-builts, dashboards, and wallboards grew, so did their feature set to match our needs and desires. We have always found their support staff great to work with whenever we had questions. What do you dislike about CDR Call Reporting for Cisco? It has always met any need or request we had. I can't think of any negatives. What problems is CDR Call ...

"7 year Variphy Administrator"

What do you like best about CDR Call Reporting for Cisco? We have been using Variphy for seven years and as our needs for additional reporting, as-builts, dashboards, and wallboards grew, so did their feature set to match our needs and desires. We have always found their support staff great to work with whenever we had questions. What do you dislike about CDR Call Reporting for Cisco? It has always met any need or request we had. I can't think of any negatives. What problems is CDR Call ...

"I would be lost without Variphy"

What do you like best about CDR Call Reporting for Cisco? I cannot say enough good things about the Variphy Insight application and the support team. I use the analytics and number management daily in my role as a voice engineer What do you dislike about CDR Call Reporting for Cisco? There really isn't anything that I dislike. Every new version of Variphy has been better than the last. What problems is CDR Call Reporting for Cisco solving and how is that benefiting you? Variphy makes CDR ...

"Reporting and dashboard usage"

What do you like best about CDR Call Reporting for Cisco? Every evening at the end of the workday, my team receives a report reviewing abandoned calls, agent stats, and high volume times. These reports allow my management team to reach out to missed opportunities, agent training, and proper staffing on higher volume times. What do you dislike about CDR Call Reporting for Cisco? Variphy offers a wide range of reports for us to utilize. The only feature I would like to see changed is the ...

"Redefining CDR/UCCX Reporting for Businesses"

What do you like best about CDR Call Reporting for Cisco? Personally, the feature-rich UI is what stands out for me. While using the software, being able to transition between the Dashboards, Widgets, Schedule reporting, and Remote phone control. The software and reporting have enabled us to remove multiple spreadsheets, as well as ascertain the proper staffing levels in our departments based on intervals and abandoned calls. We also are able to hold our staffing accountable on SLA's both ...

"Redefining CDR/UCCX Reporting for Businesses"

What do you like best about CDR Call Reporting for Cisco? Personally, the feature-rich UI is what stands out for me. While using the software, being able to transition between the Dashboards, Widgets, Schedule reporting, and Remote phone control. The software and reporting have enabled us to remove multiple spreadsheets, as well as ascertain the proper staffing levels in our departments based on intervals and abandoned calls. We also are able to hold our staffing accountable on SLA's both ...

"I would be lost without Variphy"

What do you like best about CDR Call Reporting for Cisco? I cannot say enough good things about the Variphy Insight application and the support team. I use the analytics and number management daily in my role as a voice engineer What do you dislike about CDR Call Reporting for Cisco? There really isn't anything that I dislike. Every new version of Variphy has been better than the last. What problems is CDR Call Reporting for Cisco solving and how is that benefiting you? Variphy makes CDR ...

"Reporting and dashboard usage"

What do you like best about CDR Call Reporting for Cisco? Every evening at the end of the workday, my team receives a report reviewing abandoned calls, agent stats, and high volume times. These reports allow my management team to reach out to missed opportunities, agent training, and proper staffing on higher volume times. What do you dislike about CDR Call Reporting for Cisco? Variphy offers a wide range of reports for us to utilize. The only feature I would like to see changed is the ...