Variphy Reviews in February 2025: User Ratings, Pros & Cons

"CYA and Lower Meantime to Innocence w/ Variphy CDR"

What do you like best about CDR Call Reporting for Cisco? This platform is very easy to use, doesn't require deep Cisco voice engineering certification to navigate. The variety of report output file types makes my job so much simpler when providing managers/leadership with the data they need to make informed decisions about the business. What do you dislike about CDR Call Reporting for Cisco? I truly don't have anything negative to say about this product. What problems is CDR Call Reporting ...

"Great Tool & Customer Service"

What do you like best about CDR Call Reporting for Cisco? The tools provided make reporting simple and apparent for end users and affords technical staff quicker time to notice issues as well as troubleshoot them. The support engineers have been consistently helpful and knowledgeable in bridging gaps and assisting where in-house expertise falls short. What do you dislike about CDR Call Reporting for Cisco? No noteworthy dislikes. We've been using it in our organization happily for over 10 ...

"Best solution on the market"

What do you like best about CDR Call Reporting for Cisco? We always get a fast response from support and the Engineers are always very knowledgable and willing to help. We've used other solutions in the past and this is by far the most robust , user fiendly, and reliable solution we have seen. implementation documentation is excellent. Troubleshooting documentation is excellent and integration is a breeze. We process more than a million calls a day, reliably. What do you dislike about CDR ...

"Excellent Product and Support"

What do you like best about CDR Call Reporting for Cisco? After using CDR and exporting it out for years....we switched over to Variphy I have been very happy with the product and support over the last 3 years. We were able to see our call flow outside of raw format for the first time and address a lot of issues with how we handle calls. What do you dislike about CDR Call Reporting for Cisco? I have not ran into anything I dont like yet. What problems is CDR Call Reporting for Cisco solving ...

"Innovation and stellar reporting"

What do you like best about CDR Call Reporting for Cisco? With CDR Call Reporting, the organization is aware of key events as they happen. We are alerted when time matters for first responder groups to react to critical life safety events. Along with our paging solution, we are able to send email notifications issues occur at a facility. For instance if an evacuation event was to occur, then email notifications are sent to key personnel and once the event is cleared via dialing to the ...

"Packed full of canned reports and powerful tools for CUCM"

What do you like best about CDR Call Reporting for Cisco? I really like that Variphy reports end to end calls. What do you dislike about CDR Call Reporting for Cisco? I have seen that some calls are not passed from the Gateway to CUCM like 911 calls. II am assuming that it was because the length of the call was too short, but, emergency services still receives this call as a hangup. It would really be great if Variphy could access that CDR, compare to see if CUCM has received it or not, and ...

"Excellent tool and great technical support"

What do you like best about CDR Call Reporting for Cisco? Great tool for troubleshooting and dashboards. What do you dislike about CDR Call Reporting for Cisco? I am very happy with this product, maybe the dashboards could be a bit easier to create What problems is CDR Call Reporting for Cisco solving and how is that benefiting you? Call trace for troubleshooting UCCX dash boards

"Fast service and friendly"

What do you like best about CDR Call Reporting for Cisco? The ability to track down calls and understand how the call flow works. What do you dislike about CDR Call Reporting for Cisco? Some of the reporting data has names that make it hard to understand what the data is really for. What problems is CDR Call Reporting for Cisco solving and how is that benefiting you? Call abandonment rates and timing on calls

"Variphy reporting is great"

What do you like best about CDR Call Reporting for Cisco? It gives me options that I don't have directly in cucm. What do you dislike about CDR Call Reporting for Cisco? I do not dislike anything about the product What problems is CDR Call Reporting for Cisco solving and how is that benefiting you? It allows me to quickly gather call info for my users.

"Variphy Great Reporting Tool and Support Services"

What do you like best about CDR Call Reporting for Cisco? It is very easy to search for call records and setup automated reports. Variphy support has also been wonderful to work with, they go above and beyond. What do you dislike about CDR Call Reporting for Cisco? I have not found anything I dislike about Variphy. What problems is CDR Call Reporting for Cisco solving and how is that benefiting you? We are able to provide our users with timely and detailed reports.