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9.3

Spot Score

VanillaSoft - Sales Engagement Software

VanillaSoft Reviews in April 2025: User Ratings, Pros & Cons

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4.4

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VanillaSoft Reviews & Ratings

4.4

Very Good

Based on 965 ratings & 551 reviews

Rating Distribution

Excellent

(425)

Very Good

(99)

Good

(19)

Poor

(6)

Terible

(2)

Expert's Review

VanillaSoft is consistently praised for its user-friendly design and efficient functionality. Users appreciate its focus on outbound calling, making it a standout choice for managing high call volumes with ease. The platform's calendar integration and ability to call leads at the right time zones streamline daily operations significantly. Additionally, the ...Read more

VanillaSoft pros and cons

  • Designed for volume calls, making it efficient for outbound calling needs.

  • User-friendly interface with easy implementation, suitable for quick team adoption and daily use.

  • Calender integration for scheduling and managing leads at correct time zones.

  • Reliable with automated correction on client info and calls, enhancing accuracy.

  • Limited customization options and features may be overwhelming for new users without sufficient support.

  • Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.

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Showing 71-80 out of 551

BB

Bob B

02/28/23

4.5 out of 5

"Good but complicated to use"

What do you like best about VanillaSoft? I like the detail in report's, but most find they need a detailed explaination on how to read the report. What do you dislike about VanillaSoft?

AM

Adal M

11/02/22

4.5 out of 5

""Excellent Sales Management Software""

What do you like best about VanillaSoft? Routing and prioritization of potential customers. Run multiple campaigns simultaneously to call.

JP

James P

10/20/22

5 out of 5

"It is used to track all the contacts, calls and pipeline for my campaign"

What do you like best about VanillaSoft? It is easy to calendar all my activities What do you dislike about VanillaSoft?

BK

Brenda K

10/18/22

5 out of 5

"Well formatted platform"

What do you like best about VanillaSoft? Easy to use platform that even a beginner can easily learn how to work within it. The back end, admin section seems very easy as well. It compares very well with other platforms I've used.

BV

Binh V

10/18/22

5 out of 5

"A great platform for calling and keeping records"

What do you like best about VanillaSoft? I worked in the Annual Giving office of Connecticut College where we have to make 500+ calls to alumni and parents to raise fund. We used to manually call them and keep records about the call on Google Sheets, which turns out to be great but very time consuming. Ever since we switched to Vanilla Soft, it has helped us cut down so much time and effort in calling and documenting. Great platform!

EB

Eric B

10/18/22

5 out of 5

"Very user friendly"

What do you like best about VanillaSoft? This software is very easy to use and is easy to navigate through. What do you dislike about VanillaSoft?

JM

Joe M

10/18/22

5 out of 5

"Good software."

What do you like best about VanillaSoft? It's easy to use once you get used to it. The transfer Queue feature is incredibly useful for getting transfers done quickly and smoothly.

RT

Richard T

10/18/22

4.5 out of 5

"It's a great system to use and manage does have a few glitches but minor."

What do you like best about VanillaSoft? I like the calendar system that reminds you of callbacks in real-time and tracking of customer profiles What do you dislike about VanillaSoft?

AU

Anonymous User

10/18/22

4 out of 5

"VanillaSoft is great!"

What do you like best about VanillaSoft? VanillaSoft system is very easy to use and allows you to set up the system the way you would like it for yourself or your team. I love their customer service team because they are very helpful when needed . I have had some problems with phone numbers, but they always are there to help.

RC

Ryan C

10/18/22

4 out of 5

"I use VanillaSoft daily- the CRM is easy and intuitive"

What do you like best about VanillaSoft? Intuitive- I can easily disposition leads What do you dislike about VanillaSoft?