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9.3

Spot Score

VanillaSoft - Sales Engagement Software

VanillaSoft Reviews in April 2025: User Ratings, Pros & Cons

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4.4

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VanillaSoft Reviews & Ratings

4.4

Very Good

Based on 965 ratings & 551 reviews

Rating Distribution

Excellent

(425)

Very Good

(99)

Good

(19)

Poor

(6)

Terible

(2)

Expert's Review

VanillaSoft is consistently praised for its user-friendly design and efficient functionality. Users appreciate its focus on outbound calling, making it a standout choice for managing high call volumes with ease. The platform's calendar integration and ability to call leads at the right time zones streamline daily operations significantly. Additionally, the ...Read more

VanillaSoft pros and cons

  • Designed for volume calls, making it efficient for outbound calling needs.

  • User-friendly interface with easy implementation, suitable for quick team adoption and daily use.

  • Calender integration for scheduling and managing leads at correct time zones.

  • Reliable with automated correction on client info and calls, enhancing accuracy.

  • Limited customization options and features may be overwhelming for new users without sufficient support.

  • Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.

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Showing 201-210 out of 551

PT

Patty T

12/16/20

5 out of 5

"We love VanillaSoft"

What do you like best about VanillaSoft? VanillaSoft is a very user friendly CRM. I love their Intellective Routing Feature which allows us to prioritize leads based on criteria in the records.

KK

Kaley K

12/16/20

5 out of 5

"Great CRM for my sales platform."

What do you like best about VanillaSoft? Quick customer service, easy-to-use platform. I like that I can also monitor my team's activity. Vanillasoft is always trying to improve and make the platform even better.

PG

Patty G

12/16/20

5 out of 5

"Our Student Phonathon is excelling because of our VanillaSoft partnership!"

What do you like best about VanillaSoft? VanillaSoft has provided an innovative and turnkey way to bring our Student Phonathon program to the next level. With custom segmentation, unique data fields, multi-channel communication tools, and robust reporting. This technology partner provides it all! Our students have loved this tool!

EF

Ellice F

12/16/20

5 out of 5

"VanillaSoft Fast & Customizable CRM"

What do you like best about VanillaSoft? Our University has specific needs for our Phonathon, and VanillaSoft is super easy to customize for our specific needs. I also appreciate the support at VanillaSoft - they are incredibly helpful and timely and efficient.

RM

Randi M

12/16/20

5 out of 5

"Great Platform! Operator Friendly!"

What do you like best about VanillaSoft? I liked so many of the features that Vanilla Soft offer, especially the script and the variety of response options that can be considered. My Call Center students went through a 25-30 minute training and we sent off! All of them loved it!

EF

Ellice F

12/16/20

5 out of 5

"VanillaSoft Fast & Customizable CRM"

What do you like best about VanillaSoft? Our University has specific needs for our Phonathon, and VanillaSoft is super easy to customize for our specific needs. I also appreciate the support at VanillaSoft - they are incredibly helpful and timely and efficient.

RM

Randi M

12/16/20

5 out of 5

"Great Platform! Operator Friendly!"

What do you like best about VanillaSoft? I liked so many of the features that Vanilla Soft offer, especially the script and the variety of response options that can be considered. My Call Center students went through a 25-30 minute training and we sent off! All of them loved it!

PG

Patty G

12/16/20

5 out of 5

"Our Student Phonathon is excelling because of our VanillaSoft partnership!"

What do you like best about VanillaSoft? VanillaSoft has provided an innovative and turnkey way to bring our Student Phonathon program to the next level. With custom segmentation, unique data fields, multi-channel communication tools, and robust reporting. This technology partner provides it all! Our students have loved this tool!

KK

Kaley K

12/16/20

5 out of 5

"Great CRM for my sales platform."

What do you like best about VanillaSoft? Quick customer service, easy-to-use platform. I like that I can also monitor my team's activity. Vanillasoft is always trying to improve and make the platform even better.

PT

Patty T

12/16/20

5 out of 5

"We love VanillaSoft"

What do you like best about VanillaSoft? VanillaSoft is a very user friendly CRM. I love their Intellective Routing Feature which allows us to prioritize leads based on criteria in the records.