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9.3

Spot Score

VanillaSoft - Sales Engagement Software

VanillaSoft Reviews in April 2025: User Ratings, Pros & Cons

Boost sales, collaborate, and grow.

4.4

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VanillaSoft Reviews & Ratings

4.4

Very Good

Based on 965 ratings & 551 reviews

Rating Distribution

Excellent

(425)

Very Good

(99)

Good

(19)

Poor

(6)

Terible

(2)

Expert's Review

VanillaSoft is consistently praised for its user-friendly design and efficient functionality. Users appreciate its focus on outbound calling, making it a standout choice for managing high call volumes with ease. The platform's calendar integration and ability to call leads at the right time zones streamline daily operations significantly. Additionally, the ...Read more

VanillaSoft pros and cons

  • Designed for volume calls, making it efficient for outbound calling needs.

  • User-friendly interface with easy implementation, suitable for quick team adoption and daily use.

  • Calender integration for scheduling and managing leads at correct time zones.

  • Reliable with automated correction on client info and calls, enhancing accuracy.

  • Limited customization options and features may be overwhelming for new users without sufficient support.

  • Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.

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Showing 161-170 out of 551

BS

Brittany S

05/11/21

5 out of 5

"Love this team and product!"

What do you like best about VanillaSoft? The support has been phenomenal. I have never worked with such an attentive vendor. They called me the year before last and I didn't have it in the budget. Even though they didn't make a sale that day, they still wished me the best. The next year, I had to find the money in my budget and they treat me like I've paid them a limitless amount of money. They are truly invested in me as a client and have done everything to make sure I'm successful and ...

Read more

JW

Jonathan W

05/11/21

5 out of 5

"The perfect telemarketing choice"

What do you like best about VanillaSoft? How intuitive all elements of the system are What do you dislike about VanillaSoft?

SD

Shelby D

05/11/21

5 out of 5

"Assistant Director of Annual Giving, Phonathon, and Student Philanthropy"

What do you like best about VanillaSoft? It's so intuitive and user-friendly. I have been able to delegate many back-end tasks to my employees without worrying that it'll be too complicated or that they'll struggle with the software. As a manager, it frees up a lot of my time to have employees set themselves up for calling versus me having to do it for them.

MK

Michael K

05/11/21

5 out of 5

"Very likely has made us soo much more efficient and able to accomplish a lot more."

What do you like best about VanillaSoft? The interface is very user friendly and easy to make changes on. What do you dislike about VanillaSoft?

NW

Natosha W

05/11/21

4.5 out of 5

"Great, Versatile Product"

What do you like best about VanillaSoft? We were in the market for a new calling software for our higher-education phonathon. There are three major contenders in the field, but none of them fit what we were looking for - something where we could control our screens, build specific call routes, and even manipulate data on a daily basis. We took a chance when looking into a sales-based software and haven't been disappointed as it has fit almost every need we were looking for.

RV

Roman V

05/11/21

4.5 out of 5

"Great platform for an outbound telesales team"

What do you like best about VanillaSoft? VanillaSoft is a very versatile platform unlike platforms like Aircall or Dialpad, it will actually allow you to build workflows that help the team and streamline their outreach process. Integrating it with other tools, like CRM, was also a breeze with incoming and outgoing webhooks.

AU

Anonymous User

05/10/21

5 out of 5

"Very Satisfied"

What do you like best about VanillaSoft? I like the ease of the program. It was straightforward for the callers to get in there and move from screen to screen. What do you dislike about VanillaSoft?

AU

Anonymous User

05/10/21

5 out of 5

"I would definitely recommend"

What do you like best about VanillaSoft? The best part is the consistency. I never have any issues with my workload. What do you dislike about VanillaSoft?

ML

Mariah L

05/10/21

5 out of 5

"Great sales engagement platform!"

What do you like best about VanillaSoft? I'm a fan of VS as it's super easy to use and customize! We work with 50+ clients and can easily create a unique workflow or replicate what we're doing for another. You can develop cadences, send email blasts, track activity, etc. I love the flexibility of the platform.

AU

Anonymous User

05/10/21

5 out of 5

"System Admin"

What do you like best about VanillaSoft? I use it for the backend processes, but it's very intuitive, and the Support is AMAZING. What do you dislike about VanillaSoft?