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9.3

Spot Score

VanillaSoft - Sales Engagement Software

VanillaSoft Reviews in April 2025: User Ratings, Pros & Cons

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4.4

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VanillaSoft Reviews & Ratings

4.4

Very Good

Based on 965 ratings & 551 reviews

Rating Distribution

Excellent

(425)

Very Good

(99)

Good

(19)

Poor

(6)

Terible

(2)

Expert's Review

VanillaSoft is consistently praised for its user-friendly design and efficient functionality. Users appreciate its focus on outbound calling, making it a standout choice for managing high call volumes with ease. The platform's calendar integration and ability to call leads at the right time zones streamline daily operations significantly. Additionally, the ...Read more

VanillaSoft pros and cons

  • Designed for volume calls, making it efficient for outbound calling needs.

  • User-friendly interface with easy implementation, suitable for quick team adoption and daily use.

  • Calender integration for scheduling and managing leads at correct time zones.

  • Reliable with automated correction on client info and calls, enhancing accuracy.

  • Limited customization options and features may be overwhelming for new users without sufficient support.

  • Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.

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Showing 121-130 out of 551

JP

Jennifer P

12/10/21

4 out of 5

"v-softy"

What do you like best about VanillaSoft? Easy to use and learn. Not rocket science. What do you dislike about VanillaSoft?

AU

Anonymous User

12/09/21

4.5 out of 5

"Vanilla Soft Will Help You Stay Organized"

What do you like best about VanillaSoft? The Voice Drop Feature .. it saves your voice from going out on so many calls!! It is possibly the best customer management technology I have ever tried because it allows so many features which other CRM tools do not have.

SL

Selena L

11/30/21

5 out of 5

"Easy to navigate"

What do you like best about VanillaSoft? I remember being hesitant at the idea of using a new system, but VanillaSoft is perfect! It's very organized so everything is easy to find and keep track of. Not to mention costumer service is AMAZING and are very quick to help you with any issues you have.

SL

Selena L

11/30/21

5 out of 5

"Easy to navigate"

What do you like best about VanillaSoft? I remember being hesitant at the idea of using a new system, but VanillaSoft is perfect! It's very organized so everything is easy to find and keep track of. Not to mention costumer service is AMAZING and are very quick to help you with any issues you have.

AU

Anonymous User

11/30/21

4.5 out of 5

"Improves efficiency and increases productivity"

What do you like best about VanillaSoft? VanillaSoft keeps my team organized. I like that it's simple to prioritize leads, collect information, and control workflow for my callers. The caller interface is easy to learn and use. Training a new caller takes only a matter of minutes.

DL

Dawn L

11/16/21

5 out of 5

"Incredibly Unique Vanilla Soft"

What do you like best about VanillaSoft? What is most helpful about Vanilla Soft is that it is so easy to update the leads with concise comments so others can follow your footsteps and pick up where you left off.

DL

Dawn L

11/16/21

5 out of 5

"Incredibly Unique Vanilla Soft"

What do you like best about VanillaSoft? What is most helpful about Vanilla Soft is that it is so easy to update the leads with concise comments so others can follow your footsteps and pick up where you left off.

AO

Amber O

11/16/21

4.5 out of 5

"Easy to use for those tech challenged folks"

What do you like best about VanillaSoft? My favorite part is that I can link my calendar and have everything on my phone with appointments. Super helpful when not just using the phones as a lead service. It also helps with follow up and that is something everyone needs help with.

HM

Hunter M

11/11/21

5 out of 5

"Amazing product and customer service"

What do you like best about VanillaSoft? The software is easy to set up and use. Any questions for customer service is handled quickly and very helpful. What do you dislike about VanillaSoft?

HM

Hunter M

11/11/21

5 out of 5

"Amazing product and customer service"

What do you like best about VanillaSoft? The software is easy to set up and use. Any questions for customer service is handled quickly and very helpful. What do you dislike about VanillaSoft?