9.5
Spot Score
Streamline your usability testing for better UX.
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UserZoom offers custom pricing plan
UserZoom, now part of UserTesting, offers a robust platform for conducting user research with notable strengths. Users appreciate the affordability and ease of use, making it accessible for various businesses. The platform allows for seamless interaction with users, aiding in direct feedback collection. It facilitates the segmentation of users and offers valuable ...Read more
Facilitates direct interaction with users, aiding in better user experience understanding.
Affordable option suitable for cost-conscious users.
Eases analysis of research interviews through features like keyword tagging and segmentation.
Offers flexibility for conducting various types of user tests.
Reports of missed payments and cancellations after completing surveys.
Challenges with specific surveys not meeting standards or glitching during use, affecting user experience.
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AU
Anonymous User
11/09/22
"Getting feedback from users has never been easier"
What do you like best about UserZoom (Now part of UserTesting)? The most helpful thing about UserZoom Go is it removes the burden of sourcing user test subjects, rewarding them and providing videos of the test results. Your company can attach a credit card to the account, removing any negotiating about test budgets per test.
GJ
Guido J
11/09/22
"Taking our research to the next level"
What do you like best about UserZoom (Now part of UserTesting)? I like the ease of use of the system. The fact it only takes a day to set a test up, launch it and watch all the video's is just so nice.
CS
Catrina S
11/08/22
"Robust testing platform"
What do you like best about UserZoom (Now part of UserTesting)? UserZoom is most helpful in that the tests are incredibly easy to write and I know that their panel is full of quality testers to choose from.
BW
Blue Wisteria
08/21/22
Spam & harassment
It seems that what their representatives do to generate leads is to take name, surnames and company names from LinkedIn and obtain email addresses with a bit of guesswork. After that, they contact you up to 3+ times a week with their product pitch. Be VERY careful, User zoom, because this is illegal in Germany and, in the long run, harassing people after illicitly obtaining their private contact might result in unwanted consequences.
M
Mikayy
07/24/22
This company is spamming me for weeks…
This company is spamming me for weeks although I never signed up for anything. Now they conplain why I don't reply. Just stop it! Very dubious.
D
Dan
07/19/22
Don't waste your time
Now userzoom, formerly validately. Signed up almost 2 years ago. Can count on one hand how many times I've gotten a test and I sit in front of my email all day long while I work and jump on the emails right away. I am a member of other market research companies that I make far more money from. Recently completed a validately study that glitched on me and would not let me enter the required info. I tried to go back and fix it and even stated in the recording that I tried and could not. The ...
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AJ
Adriana J
05/30/22
"Getting there"
What do you like best about UserZoom (Now part of UserTesting)? The ability to have the transcript, have note takers and recordings all in one place. We are able to keep all our research and interviews in one place which is very beneficial
AU
Anonymous User
05/23/22
"Great multi-purpose user testing tool"
What do you like best about UserZoom (Now part of UserTesting)? Being able to do everything in one platform - being able to conduct both moderated and unmoderated, live and remote user testing.
AU
Anonymous User
05/23/22
"Great multi-purpose user testing tool"
What do you like best about UserZoom (Now part of UserTesting)? Being able to do everything in one platform - being able to conduct both moderated and unmoderated, live and remote user testing.
AU
Anonymous User
05/18/22
"UX research tool with lacking UX"
What do you like best about UserZoom (Now part of UserTesting)? In a short amount of time, you can test your design or concept. UserZoom helps me get the feedback I need to make great design decisions. Invaluable to become customer-centric.
