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9.5

Spot Score

UserZoom - UX Software

UserZoom Reviews in April 2025: User Ratings, Pros & Cons

Streamline your usability testing for better UX.

3.7

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UserZoom Reviews & Ratings

3.7

Very Good

Based on 326 ratings & 54 reviews

Rating Distribution

Excellent

(22)

Very Good

(14)

Good

(6)

Poor

(0)

Terible

(12)

Expert's Review generated by AI

UserZoom, now part of UserTesting, offers a robust platform for conducting user research with notable strengths. Users appreciate the affordability and ease of use, making it accessible for various businesses. The platform allows for seamless interaction with users, aiding in direct feedback collection. It facilitates the segmentation of users and offers valuable ...Read more

UserZoom pros and cons

  • Facilitates direct interaction with users, aiding in better user experience understanding.

  • Affordable option suitable for cost-conscious users.

  • Eases analysis of research interviews through features like keyword tagging and segmentation.

  • Offers flexibility for conducting various types of user tests.

  • Reports of missed payments and cancellations after completing surveys.

  • Challenges with specific surveys not meeting standards or glitching during use, affecting user experience.

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Showing 11-20 out of 54

BG

Benjamin G

05/23/23

4 out of 5

"Easy and Fun"

What do you like best about UserZoom (Now part of UserTesting)? User Zoom is a fun way to make some extra cash. What do you dislike about UserZoom (Now part of UserTesting)?

BG

Benjamin G

05/23/23

4 out of 5

"Easy and Fun"

What do you like best about UserZoom (Now part of UserTesting)? User Zoom is a fun way to make some extra cash. What do you dislike about UserZoom (Now part of UserTesting)?

LJ

Laura Jones

04/19/23

1 out of 5

I took part in a research project and…

I took part in a research project and didn’t get paid. I contacted them on numerous occasions and they have ignored me

SM

Shubhodeep M

11/16/22

4 out of 5

"It has been really great exp using UserZoom. It helps analyze the research interviews seamlessly."

What do you like best about UserZoom (Now part of UserTesting)? Ability to tag keywords from an interview using the # hastag feature.

SM

Shubhodeep M

11/16/22

4 out of 5

"It has been really great exp using UserZoom. It helps analyze the research interviews seamlessly."

What do you like best about UserZoom (Now part of UserTesting)? Ability to tag keywords from an interview using the # hastag feature.

AU

Anonymous User

11/15/22

5 out of 5

"Userzoom helps us discern the best approach before building anything within our codebase"

What do you like best about UserZoom (Now part of UserTesting)? Upsides: We can segment out users who fit our demographics, users talk through why they like or do not like something, it is EASY to use.

NL

Nina L

11/15/22

4 out of 5

"UserZoom is a great tool!"

What do you like best about UserZoom (Now part of UserTesting)? I think it's easy to upload information and set up tests overall! I am happy with the process of test setup!

NL

Nina L

11/15/22

4 out of 5

"UserZoom is a great tool!"

What do you like best about UserZoom (Now part of UserTesting)? I think it's easy to upload information and set up tests overall! I am happy with the process of test setup!

RS

Ross S

11/10/22

4.5 out of 5

"Great solution for conducting interviews and unmoderated tests"

What do you like best about UserZoom (Now part of UserTesting)? I work for a startup, and while we had a number of choices for user testing, UserZoom was the most affordable and flexible option. We're able to run unmoderated tests for all our products as well as record and coordinate user interviews. The ability to speed up video playback and create clips is crucial for telling our user's story.

AU

Anonymous User

11/10/22

5 out of 5

"Great tool for usability testing"

What do you like best about UserZoom (Now part of UserTesting)? After researching many different usability platforms, I went with UserZoom because it was affordable and had the basic moderated and unmoderated tools I needed. I also knew I could get access to additional tools as my research needs and team grew. It allows you to record, flag/tag specific parts in the session, and create and share clips with my team and stakeholders. This tool has enabled me to introduce UX research backed by ...

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