UserTesting Reviews in April 2025: User Ratings, Pros & Cons

Usertesting.com's failure is catastrophic!

These guys used to be awesome. Last year February when i signed up to it they were doing really great! That even at 3 star there were screeners everywhere which is how i bounced back to 5 star and later 4.5 star. Right now even at 4.5 star there's no screener. I have a friend who i introduced to it, a newbie, he's discouraged. He said it was like 3 screeners each day and the screeners even on my 4.5 star account are like a whole test 18 - 24 questions just for one screener! In a day i got ...

UserTesting is ruined

Formally a great testing site but now, for reasons unknown, they've stopped divvying out screeners to 99% of their contributors. When you try to contact them about it, they deny that there's an issue despite thousands of users online reporting it. Did UserZoom buy UserTesting to destroy it?

"Lear and Earn"

What do you like best about UserTesting? Simple to use platform wheer you can help make the user experience better and learn in the same time. Easy to operate interface with very clear instructions.

"User Testing is a great way to gain quick and actionable insights."

What do you like best about UserTesting? the amount of resources available to us is amazing. I reference the inclusive screener and test plan articles from the site a lot and they have helped my team and I bring inclusion further upstream in the research process. The test plan resources and premade templates have also streamlined our ability to quickly publish tests that get to the root of what it is we are trying to learn or validate with the design. The sales and support staff are ...

"The Industry Standard"

What do you like best about UserTesting? The main selling point of user testing is that you can get enough participants within a matter of hours. Their panel seems to be huge and often they are quality participants as well.

Waste of time

This is a legitimate platform and I'm sure it can be useful for companies, but as a tester, I've been on the platform for weeks and have never been accepted for any of the testing. In the beginning, I was logged in for hours every day, and have probably done hundreds of screenings. Waste of time if you ask me.

band unfairly!!

band unfairly at first i was making money fine and it was good, so i told my brother about it, so he made his own account it was all fine until a couple of days latter we both got band, it might be the fact we stay in the same house. but i am not happy as i never breached the guide lines, i find they are far to stricked and now nobody in my house hold can apply. as it say if we find you are testing again your account will be deactivated. this was a really disheartening experience as i was ...

"I love the revamped design of usertesting"

What do you like best about UserTesting? I love how streamlined it is to set up a new test. Setting up a new audience or using an existing one is super easy. Adding the steps for the test and the drag/drop functionality to build your questions is super smooth and easy to use.

"Makes my life easier"

What do you like best about UserTesting? I really love the transcription feature on UT. By having a transcript, I'm able to download multiple interviews and then search for key words. This really helps me identify commonalities and makes sensemaking much quicker.

"Helpful for all your research needs"

What do you like best about UserTesting? Setting up a test: Easy and intuitive. Did not take long to learn how to set up the test and I love that I'm able to review my test before launching.