UserTesting Reviews in April 2025: User Ratings, Pros & Cons

5-star account closed for no reason & no explanation provided

They closed my account without a clear explanation and only mentioned a generic breach of the Code of Conduct. When I tried to follow up by asking for more details, I was liquidated with another generic answer and the closure of my ticket. I was a 5-star tester with 100 Active tests.

"Swiss Army knife tool for UXR"

What do you like best about UserTesting? This is a great tool. We are able to field tests and get quality respondents very quickly. Great for testing prototypes. For qual research, it has it all.

TERRIBLE!!

TERRIBLE!!! It has been months since I signed up and qualified for the qualification test but I haven't received a SINGLE test. I tried to contact customer support but instead of answering my question they just sent me an automated email that barely answered my question. Don't believe any social media influencers instead I would recommend userfeel.com or user lytics unlike user testing these platforms care for customers and you can earn some money by testing websites.

A brilliant website for easy side money

A brilliant website for those who want to earn some cash on the side. I have been using UserTesting now for around 7 months and have never had any issues. I have been fortunate and not had to contact support but hear they can be slow, I think this is probably due to a high volume of people using the site. Overall it's easy to use and functions well, you won't always be applicable to every test so it's important to bare that in mind, you aren't going to become an overnight millionaire with ...

HORRIBLE

HORRIBLE. I’ve been trying to reach admin for assistance for the past 3 weeks after sending multiple emails they still haven’t responded. 1 Month after signing up I haven’t received 1 test to do. TOTAL WAIST OF TIME.

Well organized and quick response until…

Great testing site A good source of side income especially for dependent individuals with organized and quick responses now I am using it as every one of us needs money beware of other time wasting other buncos. It will be better to increase opportunities as many users don't receive tests.

"Product research at scale with User Testing!"

What do you like best about UserTesting? User Testing enabled our team to run different types of valuable tests in the early stages of product development because of its intuitive test builder and the large pannel of testers

"Takes the subjectivity out of feedback and backs it up with data and additional feedback."

What do you like best about UserTesting? We enjoy reviewing the video feedback. Although some testers have brutal feedback, it also helped us move forward from the project that we thought made sense. I dont have much experience with other UX design test sights- but did recently run a test on UsabilityHub.com and liked the data recap they sent me after my initial test.

"UserTesting has enabled me to do more as a team of 1"

What do you like best about UserTesting? The ability to quickly get insights with low overhead. I've shifted primarily to unmoderated tests because the value is much higher than moderated.

"Useful tool"

What do you like best about UserTesting? What I like about the tool is that we have a direct line of contact t get changes implemented where our team would benefit. We have submitted feedback to our customer success manager and we quickly see those changes implemented.