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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review generated by AI

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 51-60 out of 1263

AU

Anonymous User

08/30/23

4.5 out of 5

"Straightforward and comprehensive"

What do you like best about UserTesting? It has almost everything we need all in one place - unmoderated and moderated testing of various kinds. Our main research platform!

AU

Anonymous User

08/30/23

4.5 out of 5

"Many tools, many resources, much success"

What do you like best about UserTesting? You're supported every step of the way. Articles, training, monthly check-ins, Power Sessions, UserTesting University, etc. It's like they WANT you to succeed. :D

LL

Lucas L

08/30/23

4.5 out of 5

"Easiest way to connect with your customers"

What do you like best about UserTesting? The thing I like best about UserTesting is how quickly and conveniently I can reach our customers and get feedback so that we can quickly made decisions and move on with product development.

QY

Qian Y

08/30/23

4 out of 5

"Great premiere support"

What do you like best about UserTesting? Premiere support and unmoderated tests. Responsive What do you dislike about UserTesting?

QY

Qian Y

08/30/23

4 out of 5

"Great premiere support"

What do you like best about UserTesting? Premiere support and unmoderated tests. Responsive What do you dislike about UserTesting?

H

HJ

08/30/23

1 out of 5

Waste of time

Will find any excuse not to pay, when you get one in a million matches.

LR

Laura Rae-Lynn

08/28/23

1 out of 5

Most horrible company ever…

Most horrible company I have ever had the displeasure of (almost) being a part of. I did the test and jumped the hoops, then they deactivted my account out of nowhere and wouldn't explain why. The customer service ignored my question for WEEKS and then dodged it when they finally did reply, ultimately blocking me rather than responding. Not a company I wish to touch with a 10 foot pole. Very disappointing and unprofessional.

MP

Max Pokorny

08/28/23

1 out of 5

Completed a live interview over 2 weeks ago

Completed a live interview over 2 weeks ago, yet no payment has gone through or even processed - i was supposed to be paid $50! I have contacted support every couple of days over the last 2 weeks and they will not respond, so it is clear they know they have done wrong. Company of scammers.

A

AussieWanderer

08/17/23

1 out of 5

Waste of time

Waste of time. Haven't earned a penny, even months after after signing up.

J

Javonte

08/13/23

2 out of 5

Not a good site in my opinion

I registered for this site about two months ago, and I still have not qualified for a test. This site is not that great, in my opinion; you take the screener for each test and get rejected from the test. When will they accept me for a test? It takes so long to wait every day for a new test to show up, and then you answer one question and get rejected every time.