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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review generated by AI

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 41-50 out of 1263

NH

Nicole H

10/25/23

4 out of 5

"Good but could be improved"

What do you like best about UserTesting? -Industry standard -Great sentiment analysis

LF

Louise F

10/25/23

2.5 out of 5

"Expensive for a small enterprise with a wide audience"

What do you like best about UserTesting? The panel is very big and it's a quick turnaround for results. The transcripts are great time saver along with making highlight reels from multiple projects.

M

m

10/22/23

1 out of 5

Been a 5 Star tester for 6 years

Been a 5 Star tester for 6 years and my account gets deactivated without telling me why. So many other good companies to work with. The quality of tests offered over the last months have been way down and the tests take longer than they say. I did see they may be in financial trouble.

E

Emily

10/16/23

1 out of 5

This site looks legit but it's a waste…

This site looks legit but it's a waste of time. I've taken the screeners for over 50 of their tests, and have yet to pass a single one. I would avoid and look for other sources of income.

MS

Mark Salt

10/03/23

1 out of 5

Seems like a scam to me

Seems like a scam to me. I completed my first test, did everything they asked and it said payment was pending and would be paid after 7 days. Then after a week they reviewed my test, gave me a 3/5 rating but said I wasn't eligible for payment as I hadn't met their criteria. Avoid, don't waste your time.

M

mechxarceus

10/03/23

1 out of 5

Horrendous staff

This website is pretty awful. They make you waste a bigton of your time filling up forms, making you give tests and give up your privacy. However then in the end, you can wait till the heat death of the universe itself for your test to be "reviewed". Their lazy incompetent staff are so busy slacking off at their work that I've been waiting for about weeks by now. It's recommended you don't waste your time.

BC

Bernado Cuso

10/02/23

1 out of 5

My advice: Stay away from them.

Looks like this review is full of fake 5 stars reviews of so enthusiastic people . The truth is far from those fake reviews. The company is not professional at all, will make you work, make take a test when they will record your screen then shut down your account for no reason.

P

Postman1

09/20/23

1 out of 5

Waste of time

Completed induction over a month ago and not yet recieved one test. Complete waste of time!

AU

Anonymous User

08/30/23

5 out of 5

"UX Researcher"

What do you like best about UserTesting? Easy to use. Quality participants. Quick metrics and analysis What do you dislike about UserTesting?

QP

Quinton P

08/30/23

5 out of 5

"Amazing group!"

What do you like best about UserTesting? They have the insights to help me make Better decisions What do you dislike about UserTesting?