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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review generated by AI

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1251-1260 out of 1263

AU

Anonymous User

10/06/16

4.5 out of 5

"Brilliant Site"

What do you like best about UserTesting? By far the quickest testing site at generating feedback from customers from a range of demographics, including country, gender, age and the device they use. The fact that it integrates with invision is also very useful. The clip generator is another feature which is very useful when you need to share your testing out with a wider audience.

AU

Anonymous User

10/06/16

4.5 out of 5

"My experience with this product has been great."

What do you like best about UserTesting? I enjoy the efficiency and layout of the clip creating when watching videos. What do you dislike about UserTesting?

TN

Terry N

09/23/16

5 out of 5

"Enjoying Instant Market Research"

What do you like best about UserTesting? The ease of constructing and implementing online research tests is exceptional and feedback happens the same day. As feedback flies in customizing or reshaping the test further is simple to achieve. Further, professional and friendly staff support is quick to assist and always has helpful answers to questions.

AU

Anonymous User

09/09/16

3.5 out of 5

"Very positive and informative experience"

What do you like best about UserTesting? It is simple, easy to use, and exposes a lot of nuances in user experience that would not be exposed through any other means.

AU

Anonymous User

09/08/16

5 out of 5

"Useful tool in understanding customer experience on site"

What do you like best about UserTesting? UserTesting helps us to better understand site strengths and weaknesses, and also helps complete our ecosystem of tools that give us insight into customer experience/journey. Combining quantitative and qualitative data gives merit to certain priorities that need to be addressed with our sites. The staff is also very friendly and helpful!

AU

Anonymous User

07/27/16

0.5 out of 5

"Functional. Now overpriced. "

What do you like best about UserTesting? The video editing, testing building and ease of capture is the best part of the product. What do you dislike about UserTesting?

AU

Anonymous User

05/31/16

5 out of 5

"UserTesting's Basic service are an easy way to prove the value of even a tiny Usability budget."

What do you like best about UserTesting? The quality of the user-tests is fantastic. It's very easy to setup. Being able to share video clips via hyper-link is going to win our small small usability team more opportunities to influence product development. The videos are their own value-proposition.

AU

Anonymous User

05/03/16

3.5 out of 5

"One tool in our larger customer testing process"

What do you like best about UserTesting? Incredibly fast feedback from a range of users. We use usertesting.com when we're trying to get some nuance on qualitative data for our acquisition flows or when we want to gut-check pre-paywall experiences' usability.

AU

Anonymous User

04/27/16

4.5 out of 5

"UserTesting"

What do you like best about UserTesting? It's great to be able to validate a design so quickly. The time from submission to getting results is very quick. Their customer support is excellent as well. It's great to be able to filter types of users to get someone closest to your business' demographic. The pricing seems fair and I like the credit system because I know that the credits are there whenever I need to run a test.

AU

Anonymous User

04/27/16

4.5 out of 5

"UserTesting"

What do you like best about UserTesting? It's great to be able to validate a design so quickly. The time from submission to getting results is very quick. Their customer support is excellent as well. It's great to be able to filter types of users to get someone closest to your business' demographic. The pricing seems fair and I like the credit system because I know that the credits are there whenever I need to run a test.