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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review generated by AI

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1241-1250 out of 1263

AU

Anonymous User

10/10/16

4.5 out of 5

"UserTesting helps me recruit participants and record their behavior with our products quickly."

What do you like best about UserTesting? Videos and annotation feature (go 5 seconds back is the best) What do you dislike about UserTesting?

RV

Roxane V

10/06/16

5 out of 5

"Great for insights on a budget"

What do you like best about UserTesting? I like that I can get qualitative reports of our experiences without too much hassle, money, and on a short timeline. What do you dislike about UserTesting?

AU

Anonymous User

10/06/16

5 out of 5

"incredibly helpful for getting qualitative feedback on things we'd like to explore."

What do you like best about UserTesting? How easy it is to capture and analyze the data we need! What do you dislike about UserTesting?

AU

Anonymous User

10/06/16

5 out of 5

"Usertesting review"

What do you like best about UserTesting? It is easy to generate efficient tests without recruiting users on my own. It allows me to spend more time conducting analysis as opposed to physically be there and moderate the tests. I also like the bookmark feature where I can create highlight reels for my test.

AU

Anonymous User

10/06/16

5 out of 5

"Perfect solution for our small team"

What do you like best about UserTesting? First and foremost - the UserTesting.com panel is great! It is easy to get fast feedback from a range of good users. It is also incredibly easy to use the video player to skip to key tasks, to slow down or speed up and make and share video clips and highlight reels.

AU

Anonymous User

10/06/16

5 out of 5

"User testing has been excellent so far"

What do you like best about UserTesting? Overall my experience has been awesome. The customer service is excellent. What do you dislike about UserTesting?

AU

Anonymous User

10/06/16

4.5 out of 5

"My experience with this product has been great."

What do you like best about UserTesting? I enjoy the efficiency and layout of the clip creating when watching videos. What do you dislike about UserTesting?

AU

Anonymous User

10/06/16

4.5 out of 5

"I talk to more users now than ever!"

What do you like best about UserTesting? I love how easy it is to create and set up a usability study to get valuable information quickly and easily for my projects. I have been working with the tool for a while, and love the new features that come out to make my job easier (like the new bookmarking feature).

AU

Anonymous User

10/06/16

4.5 out of 5

"Brilliant Site"

What do you like best about UserTesting? By far the quickest testing site at generating feedback from customers from a range of demographics, including country, gender, age and the device they use. The fact that it integrates with invision is also very useful. The clip generator is another feature which is very useful when you need to share your testing out with a wider audience.

AU

Anonymous User

10/06/16

4.5 out of 5

"My experience with this product has been great."

What do you like best about UserTesting? I enjoy the efficiency and layout of the clip creating when watching videos. What do you dislike about UserTesting?