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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review generated by AI

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1231-1240 out of 1263

AU

Anonymous User

12/07/17

3.5 out of 5

"Great for fast feedback "

What do you like best about UserTesting? I like that you're able to get great feedback quickly with this tool. This tool allows me to recruit users pretty easily and get quality videos.

J

joncito77

11/07/17

1 out of 5

It used to be decent

It used to be decent. I had plenty of tests coming my way as a tester for this site. My rating has always being Great. Since about 3 months ago. They stop sending tests. Now they only send me invites with surveys to see if I qualify for future tests that never come. Clearly they get all they info they need through the surveys and pay you nothing in return. Deleting my account.

WM

Wanderer Money

09/18/17

1 out of 5

Save yourself the headache, there are other options

If you need help while taking a test - you will waste time to be told to send an email. After a lot of time so I do not believe it's a robot. Oh the emails. You get an automated response with some FAQs - so they assume you are an idiot and wasted time emailing versus well reading the FAQs on their site first. You may, emphasis on may, get a subsequent response from maybe someone who at least sort of pretends to care.If their own app leads you to the wrong site (most are beta so it's not ...

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AU

Anonymous User

07/24/17

4.5 out of 5

"Quick easy way to test user experience and designs "

What do you like best about UserTesting? The steps to create a test are easy and simple to follow. Usually get a response by someone within a few hours. What do you dislike about UserTesting?

NF

Nathaniel F

10/13/16

5 out of 5

"Helpful for quick, quality feedback"

What do you like best about UserTesting? Easy and efficient way to gather helpful feedback about your products. Can use any image, prototype or live designs, can get respondents all within a single day. Respondents are generally good quality.

AU

Anonymous User

10/13/16

4.5 out of 5

"User testing tool"

What do you like best about UserTesting? The quick process, The mobile testing has the new self coding annotation that is very helpful in removing the manual writing I had to do earlier

TA

Tom A

10/10/16

5 out of 5

"I love UserTesting.com"

What do you like best about UserTesting? I really love how easy it is to use your website. I also like the fact that your company has such excellent service (customer support).

AU

Anonymous User

10/10/16

4.5 out of 5

"Helpful Tool For User Research"

What do you like best about UserTesting? It is very fast and easy to use. We use it to recruit participants for quick testing of designs and it works great. What do you dislike about UserTesting?

AU

Anonymous User

10/10/16

4.5 out of 5

"UserTesting helps me recruit participants and record their behavior with our products quickly."

What do you like best about UserTesting? Videos and annotation feature (go 5 seconds back is the best) What do you dislike about UserTesting?

AU

Anonymous User

10/10/16

4.5 out of 5

"Helpful Tool For User Research"

What do you like best about UserTesting? It is very fast and easy to use. We use it to recruit participants for quick testing of designs and it works great. What do you dislike about UserTesting?