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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1221-1230 out of 1263

AM

An M

04/25/18

4 out of 5

"Expensive but worth every penny in getting your team to buy-in."

What do you like best about UserTesting? The ability to connect with Users around the world, and get their mostly honest opinions. I like how I can make highlight clips and share with people in my organization who don't use this product. To get started I think their templates are great.

AU

Anonymous User

04/18/18

5 out of 5

"Great Tool!"

What do you like best about UserTesting? fast turnaround; candid feedback; randomly selected real customers. What do you dislike about UserTesting?

JJ

Jared J

04/18/18

5 out of 5

"Wonderfully simple solution to user testing needs! "

What do you like best about UserTesting? I like the ability to setup, execute, asses, and change my digital experiences easily and quickly using UserTesting! It's fast, efficient, and effective and optimizing our experiences as a business to maximize our value to our specific, desired end-users.

AU

Anonymous User

04/18/18

4.5 out of 5

"Great testing resource"

What do you like best about UserTesting? I like that I am able to quickly test designs and uncover pain points. The quick turn around is such a huge deal - I'm able to get insights and relay the findings to my team within a few hours.

AT

Adrian T

03/14/18

5 out of 5

"Smooth user testing"

What do you like best about UserTesting? The simplicity of the platform. It's easy to set up experiments, choose tasks and see the results. Also, very fast delivery of videos and customer support is top notch.

LP

Lee P

01/15/18

4.5 out of 5

"Great tool for insights, a little expensive"

What do you like best about UserTesting? The screener functionality (essential for the CRO work we do), the speed the videos are collected, usertesting.com's willingness to replace poor videos

AV

Amanuky Vang

01/10/18

3 out of 5

NOT A SCAM, JUST FRUSTRATING.

I've been with User Testing for about a week. There are some goods and bad about joining the company. Now before I begin, I want you (the reader) to know that this is my personal opinion and experience with User Testing. Everyone will have a different experience and opinion.. When I first joined User Testing, I was really hyped because I was looking forward to make some extra cash working from home and for minimal effort. The company pays $10 per test which is about 10-20 minutes long ...

Read more

AU

Anonymous User

01/05/18

2.5 out of 5

"Good for video but otherwise limited"

What do you like best about UserTesting? The speed at which you can recruit participants. The participants are generally well trained how to think aloud but I do wonder if they are 'too well trained' and if they are indicative of normal users.

AU

Anonymous User

01/02/18

2.5 out of 5

"A View From Both Sides"

What do you like best about UserTesting? User Testing is one of the BEST ways to garner genuine user feedback. UserTesting provides pools of demographically segmented users for you and your company to test with.

RH

Rebecca H

12/16/17

4.5 out of 5

"Quick and effective User Testing on a budget"

What do you like best about UserTesting? Tests were easy to set up and customize to my needs, results are fast, interface was easy to learn, and ability to take notes and save clips of user feedback was robust.