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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1211-1220 out of 1263

SC

Shannon C

08/01/18

4 out of 5

"UserTesting has expanded my UX research capabilities"

What do you like best about UserTesting? The feature that has given my team much more opportunities to gather user insights is the Live Conversation. Being able to set up a moderated test with users is a huge advantage in providing valuable feedback to stakeholders.

AU

Anonymous User

08/01/18

4 out of 5

"Excellent tool to gather quick remote real user feedback"

What do you like best about UserTesting? The speed at which results arrive is key What do you dislike about UserTesting?

SC

Shannon C

08/01/18

4 out of 5

"UserTesting has expanded my UX research capabilities"

What do you like best about UserTesting? The feature that has given my team much more opportunities to gather user insights is the Live Conversation. Being able to set up a moderated test with users is a huge advantage in providing valuable feedback to stakeholders.

AU

Anonymous User

08/01/18

4 out of 5

"Good experience, to accrue feedback from others who have not used the system"

What do you like best about UserTesting? We can filter who we want to be included in the test group. Some novice, intermediate, or advanced users. Step-by-step guide is easy to follow

JB

Jill Blue L

08/01/18

3.5 out of 5

"UserTesting panel is great!"

What do you like best about UserTesting? I love how easy UserTesting makes it to recruit and test. Time to recruit and test is usually under an hour; this makes it easy for me to make changes and test again! Panel is thoughtful and great at speaking aloud.

MS

moshe s

08/01/18

3 out of 5

"Good platform but has some problems with customer care"

What do you like best about UserTesting? ability to record everything continuously. What do you dislike about UserTesting?

PB

Paige B

08/01/18

2.5 out of 5

"A good quick feedback mechanism"

What do you like best about UserTesting? The speed at which you can get feedback. Set overnight and see quick feedback in the morning. What do you dislike about UserTesting?

AU

Anonymous User

06/27/18

5 out of 5

"usertesting is the only tool we use for online user testing"

What do you like best about UserTesting? It's fast. you get videos back in hours. What do you dislike about UserTesting?

AU

Anonymous User

04/26/18

5 out of 5

"Very innovative company"

What do you like best about UserTesting? UT is always improving what they have. They listen to their customers and try to make their experience as smooth and efficient as possible.

AM

An M

04/25/18

4 out of 5

"Expensive but worth every penny in getting your team to buy-in."

What do you like best about UserTesting? The ability to connect with Users around the world, and get their mostly honest opinions. I like how I can make highlight clips and share with people in my organization who don't use this product. To get started I think their templates are great.