spotsaas-logo
Get Listed

9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

Get valuable insights straight from your users.

4.1

Add to compare

UserTesting offers custom pricing plan

Request a Quote

UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 1201-1210 out of 1263

SN

Steve N

08/01/18

5 out of 5

"Review by a Senior UX Designer"

What do you like best about UserTesting? I like how there are transcripts provided. Also when switching between taking notes to transcript, it marks where in the transcript the video is currently on.

AU

Anonymous User

08/01/18

5 out of 5

"Good platform"

What do you like best about UserTesting? The ability to quickly get feedback from real users What do you dislike about UserTesting?

AU

Anonymous User

08/01/18

5 out of 5

"Amazing"

What do you like best about UserTesting? Listening to our users. Listening to the person and not just the numbers in analytics. What do you dislike about UserTesting?

WB

William B

08/01/18

5 out of 5

"Quickest way to gather user insights"

What do you like best about UserTesting? The speed with which tests come back to you What do you dislike about UserTesting?

BK

Brad K

08/01/18

4.5 out of 5

"Great tool for user testing"

What do you like best about UserTesting? Ease of use for ramping up my design team and getting quick results on prototypes. From research, I believe them to be best of breed in the space. We subscribe to an enterprise program that lets us test as much as we want - not a per user cost - so cost is not a barrier to use for our design/ux team.

AU

Anonymous User

08/01/18

4.5 out of 5

"Easy to get quick, qual feedback"

What do you like best about UserTesting? Can set up screener info, flag particular video snippets; ability to test mobile devices What do you dislike about UserTesting?

LB

Linda B

08/01/18

4.5 out of 5

"Great Platform for Remote Testing"

What do you like best about UserTesting? The tool keeps improving to meet our needs. With the addition of Live Conversations and other features and the quick responses from the UserTesting team, this product is becoming invaluable to our UX Research effort.

PT

Pat T

08/01/18

4.5 out of 5

"UserTesting Review"

What do you like best about UserTesting? The ability to get site feedback from third parties. What do you dislike about UserTesting?

SC

Shannon C

08/01/18

4 out of 5

"UserTesting has expanded my UX research capabilities"

What do you like best about UserTesting? The feature that has given my team much more opportunities to gather user insights is the Live Conversation. Being able to set up a moderated test with users is a huge advantage in providing valuable feedback to stakeholders.

AU

Anonymous User

08/01/18

4 out of 5

"Excellent tool to gather quick remote real user feedback"

What do you like best about UserTesting? The speed at which results arrive is key What do you dislike about UserTesting?