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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1181-1190 out of 1263

AU

Anonymous User

08/20/18

5 out of 5

"Quick and valuable user feedback"

What do you like best about UserTesting? It's so easy to build a simple test and get near immediate feedback. What do you dislike about UserTesting?

AU

Anonymous User

08/20/18

4 out of 5

"Great service"

What do you like best about UserTesting? Easy to use interface, clean, and easy to read. What do you dislike about UserTesting?

AU

Anonymous User

08/20/18

4 out of 5

"Good fun!"

What do you like best about UserTesting? It was fun to do and I really got in to it! It did take a bit of getting used to it but definitely worth the effort! What do you dislike about UserTesting?

AU

Anonymous User

08/20/18

4 out of 5

"Good fun!"

What do you like best about UserTesting? It was fun to do and I really got in to it! It did take a bit of getting used to it but definitely worth the effort! What do you dislike about UserTesting?

AU

Anonymous User

08/20/18

4 out of 5

"Great service"

What do you like best about UserTesting? Easy to use interface, clean, and easy to read. What do you dislike about UserTesting?

KK

Kai Kane A

08/08/18

5 out of 5

"Lightweight pivotal testing"

What do you like best about UserTesting? Once you've created your assets and determined what exactly you're looking to test, UserTesting makes it incredibly fast to setup and get results the same day.

AU

Anonymous User

08/08/18

5 out of 5

"Easy tool to use and great customer service"

What do you like best about UserTesting? Overall, I find the tool very easy to use. From setting up the test to the way the results are synthesized making it easy to share learnings with my team. The customer service team is also great with troubleshooting and providing additional guidance with new tests when I need it!

AU

Anonymous User

08/08/18

5 out of 5

"Effective, efficient, targeted way to gain user insights"

What do you like best about UserTesting? Its amazing how quickly I can launch a test and get feedback. If I am willing to wait, I can even get very specific user profiles that would otherwise be difficult to obtain.

AU

Anonymous User

08/07/18

4.5 out of 5

"User research made easy"

What do you like best about UserTesting? I appreciate the ease of use of the User Testing platform and responsive staff! What do you dislike about UserTesting?

JB

Jennifer B

08/02/18

5 out of 5

"Excellent tool to scale UX Research across a team with limited resources"

What do you like best about UserTesting? As one of two full-time researchers on the UX team at my organization, I like that I can step my design peers (and others) through the really simple platform, and with some guidance on best practices get them experimenting and testing out their designs quickly. It's been really helpful to offer this tool as a means to get answers in an Agile setting.