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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1171-1180 out of 1263

AU

Anonymous User

11/26/18

5 out of 5

"UserTesting Review"

What do you like best about UserTesting? Fast tests with a variety of users. Being able to drill down to specific use cases also works well. There's also templates to help get you started.

JD

Jess D

11/21/18

5 out of 5

"Would recommend to anyone who wants to build great products"

What do you like best about UserTesting? I like how easy it is to use. I also love the customer service chat tool. i am always given quick response and helpful feedback.

ES

Erin S

11/21/18

5 out of 5

"A quick way to get user feedback"

What do you like best about UserTesting? UserTesting has a large user base that matches a variety of recruiting criteria, so I'm able to get results on my test very quickly. All test takers can be rated based on their performance, which ensures high quality of feedback. If something doesn't go as planned with the test, UserTesting customer service has been very responsive and helped me resolve issues within couple hours.

KW

Klemens W

11/21/18

5 out of 5

"Fast actionable feedback"

What do you like best about UserTesting? Working at a startup it is imperative to get quick responses to ideas and product features. For Ionic, user testing is the way that we get that feedback. It has worked wonders and we are usually able to get the feedback week need within a day.

JK

Ji K

11/21/18

5 out of 5

"Easy and fast way to get feedbacks for your digital product"

What do you like best about UserTesting? I can get fast feedback from a specific demographic of users from all over the country. Cost efficient - cheaper than having in-person usability testing.

AU

Anonymous User

09/06/18

3 out of 5

"The UI is becoming more difficult with each user test "

What do you like best about UserTesting? This is a great way to quickly get feedback on a feature or concept What do you dislike about UserTesting?

CK

Caroline K

08/21/18

5 out of 5

"Great insights FAST!"

What do you like best about UserTesting? Love the diverse panel UserTesting provides. We often use them in the non-traditional way to conduct un-moderated interviews and often our screeners are very specific, but we're always able to get a panel to take them! The feedback is always super fast! If we launch a test/interview, depending on the screeners, we often get the results the same day!

AU

Anonymous User

08/20/18

5 out of 5

"UserTesting Empowers People!"

What do you like best about UserTesting? Setting up a test on UserTesting is quick, efficient, and has fast results. I love that you can validate an idea in an hour. It definitely empowers product and design teams to have a user-centric process that doesn't overburden the decision and approval process.

AU

Anonymous User

08/20/18

5 out of 5

"Quick and valuable user feedback"

What do you like best about UserTesting? It's so easy to build a simple test and get near immediate feedback. What do you dislike about UserTesting?

AU

Anonymous User

08/20/18

5 out of 5

"Great tool for fast and actionable usability testing"

What do you like best about UserTesting? The ability to reach a wide audience quickly, and clarify with follow up questions. What do you dislike about UserTesting?