spotsaas-logo
Get Listed

9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

Get valuable insights straight from your users.

4.1

Add to compare

UserTesting offers custom pricing plan

Request a Quote

UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 1161-1170 out of 1263

AU

Anonymous User

02/14/19

4 out of 5

"Usertesting.com helps you identify more quickly and easily"

What do you like best about UserTesting? The feature where you can select who participates in your test is essential. This makes usability testing even more valuable.

AU

Anonymous User

02/14/19

4 out of 5

"A great tool for getting user's feedback"

What do you like best about UserTesting? It's a very comprehensive UX testing tool with a great support team helping you to create and conduct your UX research. What do you dislike about UserTesting?

AU

Anonymous User

02/14/19

4 out of 5

"Usertesting.com helps you identify more quickly and easily"

What do you like best about UserTesting? The feature where you can select who participates in your test is essential. This makes usability testing even more valuable.

AU

Anonymous User

02/14/19

4 out of 5

"A great tool for getting user's feedback"

What do you like best about UserTesting? It's a very comprehensive UX testing tool with a great support team helping you to create and conduct your UX research. What do you dislike about UserTesting?

KC

K Clement

02/12/19

4 out of 5

Good little money earner

Good little money earner. Just remember to leave it on when you are at the computer and refresh the 'new tests' page . I dont exactly rake it in but its good for making some money each week .

KC

K Clement

02/12/19

4 out of 5

Good little money earner

Good little money earner. Just remember to leave it on when you are at the computer and refresh the 'new tests' page . I dont exactly rake it in but its good for making some money each week .

CL

Camron L

12/19/18

5 out of 5

"There wasn’t an option for 11."

What do you like best about UserTesting? I can’t imagine I’m alone in scoring your products & teams at a 10. UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or ...

Read more

P

Pam

12/11/18

3 out of 5

Have to Qualify First!

I have been with UserTesting for 3 weeks now and only have made 30.00 dollars with 10.00 pending. It is a first come first serve basis and well if you don't qualify your out of luck. There is no guarantee that you will make approximately 30 dollars an hour, not unless you live in a big city and do a bunch of stuff. This company does Payout and when I did my first review I got a 5-star review, did another review yesterday it got an immediate 2-star rating with no reason why and what was done ...

Read more

GS

Gabe S

11/26/18

5 out of 5

"usertesting.com review"

What do you like best about UserTesting? its amazing to me how usertesting.com is able to find very specific user groups, based on a set of screening questions. I've used it for several enterprise and b2b websites with very unique users, and have been able to get results within a matter of hours or a day at the longest.

AU

Anonymous User

11/26/18

5 out of 5

"UserTesting has changed the game"

What do you like best about UserTesting? The speed and reach are really hard to beat. I've been more productive with UserTesting than by using classical means of recruitment for research projects. It's allowed myself and my team to rapidly research issues that would've been incredibly difficult or not worth it otherwise. I also appreciate how they regularly improve the platform and listen to their customers.