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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 101-110 out of 1263

AU

Anonymous User

05/10/23

5 out of 5

"UserTesting has allowed us to become a truly research driven marketing team"

What do you like best about UserTesting? Before User Testing it took weeks of coordination to get customer feedback, it took hours of our teams time to then do the interviews and analyse them and survey response rate was low, plus we wanted to minimise the times we had to reach out to our customers. User Testing gets us the results we need in less than 24 hours after setting up a test which means the process that took 6 weeks or more before can now take days to a week to build, run and ...

Read more

SP

Shelbey P

05/10/23

4.5 out of 5

"A comprehensive user testing tool that's only getting better."

What do you like best about UserTesting? First, the UI is very user-friendly and easy to learn, which is nice when going from having no user research tool to having one with many bells and whistles. Overall, I think it took a couple of tests to grasp how to use the tool and launch tests for the feedback we needed. The UT Contributor Network works just as quickly as they say - I've never had a test take longer than a few hours to get feedback unless it was one sent in a custom network. They ...

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GG

Gonzalo G

05/10/23

4.5 out of 5

"Forget about recruitment!"

What do you like best about UserTesting? UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.

AU

Anonymous User

05/10/23

4.5 out of 5

"VEry easy to setup and use. Prompt repsonses received to glean insights."

What do you like best about UserTesting? Settting up te test / study was very easy.Received responses very quickly to help us gain menaingful insights. What do you dislike about UserTesting?

AU

Anonymous User

05/10/23

4.5 out of 5

"Easy to use qualitative platform"

What do you like best about UserTesting? UserTesting's platform is very user-friendly! Programming a study is very intuitive and efficient, even for those brand new to the platform. Their Knowledgebase is also a very helpful resource for writing and launching studies so the entire platform feels like a one-stop shop for conducting user research.

S

sumit

05/10/23

1 out of 5

waste of time please

waste of time please dont do this

H

HM

04/26/23

5 out of 5

A genuine and decent test platform

I've been using UT for several months now, along with other similar apps. UT is far and away the best one. Yes, you have to complete quite a few screener surveys before being accepted to one, and you won't make millions. You also have to ensure you complete tests properly, as some of them will give you a star rating. But you can legitimately get to take part in a couple of surveys a week if you put the effort in and answer honestly.

AB

anna b

04/20/23

5 out of 5

"Use UserTesting to make your design practice truly design first"

What do you like best about UserTesting? User testing has by far the best panel out there What do you dislike about UserTesting?

KC

Ken C

04/12/23

1 out of 5

"Good Access to Reviewers but Awful Execution"

What do you like best about UserTesting? The best thing about User Testing is how easy it is to find people to interview with. It is extremely easy to do and convenient

DP

David Park

04/09/23

1 out of 5

Terrible and misleading website

Terrible and misleading website. Always tests pop up but as soon as you fill all of the market research type questions in it says not suitable. Absolute waste of time.