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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in April 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 91-100 out of 1263

AU

Anonymous User

05/16/23

4.5 out of 5

"An essential user research tool"

What do you like best about UserTesting? - quick recruitment times for most basic audiences - simple interface to launch tests and teach others how to use

AU

Anonymous User

05/16/23

4.5 out of 5

"A competitive and essential tool"

What do you like best about UserTesting? UserTesting.com is essential to my day to day as a researcher. Feedback is immediate. Participants are professional and enthusiastic. Replacement sessions are immediate when needed, The UX of the program itself is well streamlined.

AU

Anonymous User

05/15/23

3 out of 5

"Good for gen pop surveys"

What do you like best about UserTesting? I like that it's so easy to access gen pop panel if I need to do a quick survey on gen pop topics such as travel. Panel for gen pop I think is good in N.America and decent in Europe

AU

Anonymous User

05/12/23

5 out of 5

"Great platform for a researcher."

What do you like best about UserTesting? I've been able to put together tests quickly and get useful customer insights. The user panel is great. I can specify what characteristics I need, and also use screener questions. I'm able to get results quickly and iterate on my designs.

AU

Anonymous User

05/10/23

5 out of 5

"UserTesting is one of the most powerful tools I use"

What do you like best about UserTesting? I really love how quickly I am able to recruit participants and complete an tests, surveys, or interviews that I need. It's also incredibly easy to filter out/find the right participant for my study. UT is also great at replacing any participants if they weren't too helpful, or didn't show up.

AU

Anonymous User

05/10/23

5 out of 5

"Quick, easy access to a variety of user types"

What do you like best about UserTesting? I've been using UserTesting for several years as they are a vital part of my research process. What makes UserTesting stand out is its ability to recruit niche audiences within a quick timeframe. I can get user feedback on concepts within a few days, which is extremely helpful when moving quickly alongside my product partners.

RA

Rayssa A

05/10/23

5 out of 5

"Valuable resource to gather members insights"

What do you like best about UserTesting? Usertesting makes the my Researcher life very easy when it comes to provide me the necessary tools and resources (and support) to gather meaninful insights. I use a lot to conduct unmoderated usability tests and see transcriptions as I'm not English native speaker and that helped me a lot to not be limited :!

AU

Anonymous User

05/10/23

5 out of 5

"Usertesting is a great tool and easy for beginners"

What do you like best about UserTesting? The simplicity of the test setup is very easy to follow. I am a beginner user of this tool and it really only took me one test set up to figure out the lay of the land. I love the drag and drop method of adding questions/filters and there really isn't anything missing from those options, everything is super helpful. I also enjoy the transcript functions and being able to jump to different sections of the recorded video. It saves me a ton of time.

AU

Anonymous User

05/10/23

5 out of 5

"I've been a customer with UT since 2013, that about says it"

What do you like best about UserTesting? How easy and fast I can complete research studies. Two things, the customer support is great. What do you dislike about UserTesting?

AU

Anonymous User

05/10/23

5 out of 5

"Simple to use, very intuitive"

What do you like best about UserTesting? Clip selection is straghtforward and efficient What do you dislike about UserTesting?