Usersnap Reviews in May 2025: User Ratings, Pros & Cons

Usersnap easy to use and very effective

What do you like best? I like that it is well designed and that it really focuses on facilitating work, you can use simple code lines which helps to make product launches more quickly and start or get feedback from our customer users. What do you dislike? Since we are using it, I have not found something that I do not like, to change or improve something, I would only change the user interface for something a little more visually attractive. Recommendations to others considering the ...

Very nice visual feedback collection tool

What do you like best? Nice and easy to use Can setup your account and start using it literally within a minute Getting visual feedback is the best decision you'll ever make if you're making online projects for clients. Using UserSnap is a million times easier than clients using a photo editing software to send you feedback. What do you dislike? The set of tools available is still kind of limited. You basically need a text box and a red marker to do input on web projects, but ...

Good for gathering quick feedback, but

What do you like best? Usable interface, easy to setup and start gathering feedback. What do you dislike? Hotjar's feedback functionality (included in plans for free) has replaced the need for this tool. It's hard to tell how people who open the tool interact with it, is it as intuitive as it could be? Do people know what the tool does exactly? We get lots of responses without a screengrab. What problems are you solving with the product? What benefits have you realized? It ...

Great tool to have!

What do you like best? It is great how one can submit an issue and everything need to identify, trouble shoot and resolve the issue is easily accessible. Makes ones job much easier. What do you dislike? The only thing my company does not like, is the software pricing. It is too expensive. What problems are you solving with the product? What benefits have you realized? We provide several resources to families experiencing homelessness therefore use different software that need to ...

Best customer/website feedback tool

What do you like best? Intuitive and easy to use, pointing bugs on-screen, customizable feedback What do you dislike? Lack of features on A/B testing report, competitive pricing tires. Recommendations to others considering the product: If you are looking for a quick and easy to use (feedback/bug) tool, Usersnap is a good solution. What problems are you solving with the product? What benefits have you realized? Usersnap helps us fixing bugs and collect feedback from our customers.

Wonderful!

What do you like best? I could not have conceived of a better product myself. A few simple lines of code and we are able to get feedback directly from our users for each product release in a simple, easy to use way. This product is a game-changer for my company. What do you dislike? Nothing so far! We are using this product for our Beta, so more detailed feedback will come in the future, but our experience so far has been great. Recommendations to others considering the product: ...

Usersnap makes QA better, faster, and easier!

What do you like best? It's easy to use and the tester's default system info is captured along with their notes and screenshot, which is valuable and helpful. What do you dislike? It's not quite as good on mobile as on desktop because the widget covers most of the browser. Recommendations to others considering the product: It is invaluable to the QA process. There are plenty of features that allow you to customize the team, access, visibility, and the widget. What problems are ...

Awesome tool to have have issue or feedback submited by end user.

What do you like best? The best thing I like about usersnap is its very easy to integrate. Also when end user submits an issue or feedback. Usersnap sends all the info a developer would require. i.e. User agent of the device, what was there on the console, screen shot, url etc. Also it allows integration with my asana task list. All the submitted issues directly gets added to asana, which is the best part. What do you dislike? There is no such thing I dislike about usersnap ...

Very good feedback capturing system

What do you like best? Usersnap allows non technical users to capture screens, client machine info and provide details of the issues end user facing. This in turn also help technical team to analyze, replicate and troubleshoot the issue faster. Thanks What do you dislike? Possibly some of the traces via inspect elements etc. can be logged which can help further Recommendations to others considering the product: Free version do not provide reporting and export of all issues. What ...

Easy to use website bug tracker for Basecamp

What do you like best? I like how Usersnap connects directly to Basecamp. With just a few clicks, I can link to the project and every issue I find is added to the right to-do list. What do you dislike? Because we connect Usersnap to Basecamp, we never need to use the Usersnap dashboard. Unfortunately that means the open screens, while completed on the Basecamp side, are never checked off on the Usersnap side. I wish the open screens were closed automatically from Basecamp. ...