Usersnap Reviews in April 2025: User Ratings, Pros & Cons

Service not ready for prime time

What do you like best? Usersnap has great potential, but it doesn't seem to be ready for primetime. What do you dislike? There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that it work with 3rd party integrations and so far, Usersnap falls drastically short. Support and senior staff seem ...

We love UserSnap

What do you like best? Our users love the experience at UserSnap and therefore provide a lot of helpful feedback on our product. What do you dislike? The large amount of feedback should be better and more freely filterable within UserSnap. Recommendations to others considering the product: Deciding on the success of your product is a simple and fast feedback channel for your users! And that is exactly the core competence of UserSnap. What problems are you solving with the ...

Adds value on top of value!

What do you like best? Usersnap has been an incredible and seamless way to collect user feedback during our private beta. I love how easy and intuitive it is for all users. In fact, users are so impressed by usersnap that it reflects positively on our site as well. Managing feedback on the back end is very easy. We use the Jira integration to send items directly into action. What do you dislike? There really isn't a downside to Usersnap. I wish I could use both the feedback feature and ...

Good tool for collating feedback

What do you like best? The integration into the browser through extensions for chrome and firefox makes it easy to get users of all levels to provide consistent feedback. Combined with the integration with Trello makes the workflow a lot easier to manage and automate. What do you dislike? The base of the platform is there, but I'm hoping they will bring in more feedback options and deeper integrations with third party tools to allow for further streamlining of processes. What ...

Must have tool for anyone with a front end!

What do you like best? Easy for testing teams to provide visual, annotated feedback and for this feedback to get digested and acted upon by the relevant product and development teams. What do you dislike? It would be nice to be able to choose which Jira project to send the tickets to rather than always having to send them to the same project. More flexibility here would be great. Recommendations to others considering the product: Give it a go. Don't forget to plug it into Slack ...

Transformative feedback tool

What do you like best? Our agency was struggling to manage client feedback on new website builds. Emails, spreadsheets and phone calls made it difficult to centralize, triage and do the work. Enter Usersnap. The tool works with all browsers, allows clients to give immediate feedback and provides technical details to our team to resolve issues quickly. What do you dislike? It is a VERY positive experience with Usersnap, nothing negative. What problems are you solving with the product? ...

Simplifies the Q/A Process

What do you like best? Usersnap is a great tool for employees, clients, and users to leave feedback on website design elements, bugs, or even typos. What do you dislike? We left Usersnap on a live website to see what comments users had about the design since they are the ones interacting with the site on a daily basis. Usersnap is a great way to do this, however, the way the interface is designed confused some people and they thought it was a contact form. Instead of leaving design ...

Great bug tracking & feedback tool

What do you like best? Very simple setup and also simple & easy to customize. I also like the way it can be integrated with 30+ 3rd party tools, like GitHub, GitLab, Asana, Trello, Jira, etc. What do you dislike? Usersnap itself is really great. Nevertheless, no video recorder is integrated at the moment. IMHO it would take Usersnap to the next level. Recommendations to others considering the product: Check out their free trial! What problems are you solving with the product? ...

Finally, Usersnap is what I was looking for!

What do you like best? Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier! What do you dislike? None, so far. Maybe I would add video recording to a future version. What problems are you solving with the product? What benefits have you realized? At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for ...

Very easy to use, safe and reliable

What do you like best? I like the user interface and it is easy to use. The configuration of the tool is very simple, we can do it in a very short time, it is very good to be able to obtain a visual feedback to make decisions in the projects of the company. What do you dislike? The options of use in mobile devices are very limited, it has no comparison with respect to the use of the tool from a computer. the difference of utility is like day and night. Recommendations to others ...