9.4
Spot Score
Streamline bug tracking with visual feedback.
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Usersnap offers custom pricing plan
Usersnap has received overwhelmingly positive feedback over the past 12 months, with users praising its intuitive interface, easy integration, and seamless functionality. Users appreciate the tool's seamless implementation process, adaptability, and high level of customizability. The seamless integrations with popular tools such as Slack, Jira, and HubSpot have ...Read more
Seamless integration and easy setup process with high adaptability and intuitive interface.
Effective in collecting user feedback and providing valuable insights for decision-making.
Offers diverse range of customizable features, user-friendly tools, and seamless integration with multiple platforms.
Excellent customer support with quick responses and valuable assistance.
Limited mobile device functionality compared to desktop usage.
Lack of advanced features like video recording.
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Showing 21-30 out of 52
BH
Brianna H
08/24/20
Simplifies the Q/A Process
CR
Chad R
07/01/20
Usersnap makes users your hero!
What do you like best? As a seasoned customer experience expert that has worked with and as a developer for years, I was looking for a way to shorten the time it takes to gather relevant details on bug issues and new feature requests from a diverse user base. I found this in the Usersnap product and the best part is that it took minutes to setup and our users immediately started sharing the right feedback to our teams. Having the ability to allow direct feedback, new feature requests and ...
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AI
Administrator in Apparel & Fashion
06/03/20
Great for Cross-Dept UAT
What do you like best? I liked how easy the interface was for every member and skillset across different departments. It also cut down time on the back and forth for acquiring additional info for issues that our internal users were seeing. What do you dislike? So far for our purposes it has been great. What problems are you solving with the product? What benefits have you realized? We are problem solving with how to get a group of people with varying technical skills to be able ...
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AI
Administrator in Medical Practice
05/26/20
Great bit of software for testing
What do you like best? It's easy to install and very user friendly - important when the testers may not be computer savvy. What do you dislike? Trial period is not long enough. Would be better if it was 30 days. Recommendations to others considering the product: Start with only a few users then build up when you get the hang of using it. What problems are you solving with the product? What benefits have you realized? Discovering the exact requirements of my users
JF
James F
04/29/20
Easy, Simple, and Pain Free, I love Usersnap
What do you like best? I have been using Usersnap for at least a few years and it is the best option for getting feedback on a new website or staging site in specific circumstances. What do you dislike? I only wish I could turn off the service during times I do not use and pay when a new project needs it. What problems are you solving with the product? What benefits have you realized? I am solving the need for fast, reliable feedback, and the fact that it records the browser ...
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PR
Pato R
04/14/20
Easy to use, fast and effective feedback tool.
What do you like best? An amazing user interface, very easy to use, customers are loving how easy is for them to provide feedback. What do you dislike? Nothing so far! Still trying to find integration with SalesForce. What problems are you solving with the product? What benefits have you realized? Clear instructions from customers with screenshots.
UI
User in Computer Software
04/02/20
Easy to integrate and to use
What do you like best? - Intuitive for the end users - Easy integration and possibility to link 3rd party application (Jira in our case) What do you dislike? We're still exploring Usersnap capabilities and the possible use cases. Maybe having the possibility to pre-define labels when integrared with Jira. Recommendations to others considering the product: No particular recommendation. Still exploring Usersnap capabilities. What problems are you solving with the product? ...
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AI
Administrator in Information Technology and Services
01/27/20
Perfect for reduced friction in reporting
What do you like best? It removes people having to take screenshots, so you get feedback from the less technically minded (crucial in web dev). It also sends through all the tech information without having to ask. What do you dislike? Can't think of anything for now - perhaps may have issues with certain websites/locked down networks... Recommendations to others considering the product: One of the best in its class. What problems are you solving with the product? What benefits ...
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UI
User in Computer Software
12/31/19
Better than the competition!
What do you like best? We use canvas elements in our product and usersnap allows us to capture feedback with screenshots where others couldn't. I'm really excited to see what else we can get it to do. I also really like how users can annotate their screenshots too. What do you dislike? I can't ask specific questions to users - this would be really useful when in beta phase What problems are you solving with the product? What benefits have you realized? its great for the beta phase ...
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UI
User in Human Resources
12/19/19
Works great
What do you like best? The design of Usersnap. It looks and works very simple for users. What do you dislike? That you need to choose one project and you can not combine them (or I cannot do that :)) What problems are you solving with the product? What benefits have you realized? That users can give the feedback in an easy way instead sending emails.
