Usersnap

Our clients love using this!

What do you like best? The integration with our core project management system makes this a great tool for our company. We use it for customer support, letting our clients send us screenshots and requests without ever having to login to our main support portal. Client like the seamless ease of creating screenshots this way. What do you dislike? It's not really UserSnap's problem, but we do find that our clients "forget" that the ability to use UserSnap exists. Because we have to ...

Great bit of software for testing

What do you like best? It's easy to install and very user friendly - important when the testers may not be computer savvy. What do you dislike? Trial period is not long enough. Would be better if it was 30 days. Recommendations to others considering the product: Start with only a few users then build up when you get the hang of using it. What problems are you solving with the product? What benefits have you realized? Discovering the exact requirements of my users