Usersnap

Usersnap makes users your hero!

What do you like best? As a seasoned customer experience expert that has worked with and as a developer for years, I was looking for a way to shorten the time it takes to gather relevant details on bug issues and new feature requests from a diverse user base. I found this in the Usersnap product and the best part is that it took minutes to setup and our users immediately started sharing the right feedback to our teams. Having the ability to allow direct feedback, new feature requests and ...

Great for Cross-Dept UAT

What do you like best? I liked how easy the interface was for every member and skillset across different departments. It also cut down time on the back and forth for acquiring additional info for issues that our internal users were seeing. What do you dislike? So far for our purposes it has been great. What problems are you solving with the product? What benefits have you realized? We are problem solving with how to get a group of people with varying technical skills to be able ...