Userlytics Reviews in April 2025: User Ratings, Pros & Cons

"Outstanding support, great pricing module and love the flexibility of their approach to all projects"

What do you like best about Userlytics? Outstanding support, great pricing module and love the flexibility of their approach to all projects What do you dislike about Userlytics? Calendar integration with Outlook would be great, more how to videos would be helpful. What problems is Userlytics solving and how is that benefiting you? Yes

"It's is a nice tool for UXR. It provides all the basics and cheaper compared to its competitors."

What do you like best about Userlytics? It provides all the basics for UXR. It has a large panel and a quick response time. It's cheaper than its competitors. What do you dislike about Userlytics? It's user experience is not ideal. Hard to scan and switch between the studies. Hard to get video clips. Result screens are not visually appealing to add directly to the reports. Provides no analysis tools, and no visualizations (word cloud, heatmap, etc.). Transcription quality is very low ...

"Helpful features, don't always know how to use them."

What do you like best about Userlytics? I like that it tracks specific activities I create so that I can click on an activity to view what a tester has done quickly. What do you dislike about Userlytics? I feel like I have to ask my account rep a lot of questions and that I can't always get the information I need when it comes to features and creating a study. What problems is Userlytics solving and how is that benefiting you? It's mostly helping collect qualitative data (audio, text, ...

"Consistent and reliable"

What do you like best about Userlytics? Access to the participant panel is great - whenever we've had to recruit participants, the majority have been of a good quality, and they are always really quick to recruit, which makes running research really easy. I like the notifications it sends to remind participants of sessions, as it means it reduces the risk of no-shows. The ability to share screens is great so we can get participants to share through prototypes. I also love having the ability ...

"Great user research platform"

What do you like best about Userlytics? Large bank of question types, easy interface, and good global panel of respondents. What do you dislike about Userlytics? Some parts of the UI on the admin portal are clunky and, ironically, not user-friendly. But they are continually improving. What problems is Userlytics solving and how is that benefiting you? Usability issues with new product designs, baseline research on key topics, navigation / information-architecture testing, card sorting, and ...

"A great tool for remote research"

What do you like best about Userlytics? - Fits seamlessly into our workflow - Takes the recruiting burden off our team - Almost instant results. We often launch the test on a Friday and star watching Monday What do you dislike about Userlytics? - Requires some extra effort authoring complex tests and task flows - Sometimes participants get lost in our prototypes and we need to throw out data What problems is Userlytics solving and how is that benefiting you? We are constantly having to ...

"Website experience - fully implemented by userlytics team from survey creation to reporting."

What do you like best about Userlytics? Customer service was excellent. Good expertise to get us valuable and actionable insites. What do you dislike about Userlytics? Cost is high, cost me over $5k for 1 study with 10 surveyors. We valued the insights but will be doing this annually due to the cost. What problems is Userlytics solving and how is that benefiting you? Some U/I elements that were challenging to use. Some valuable feedback on customer perception to compare to what we wanted ...

"A well rounded- convenient tool for our needs"

What do you like best about Userlytics? Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback. The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner What do you dislike about Userlytics? The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a ...

"A well rounded- convenient tool for our needs"

What do you like best about Userlytics? Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback. The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner What do you dislike about Userlytics? The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a ...

"Amazing participant recruitment service"

What do you like best about Userlytics? The participant panel is exceptionally good quality. The bespoke service for hard to find participants is super fast and efficient too! What do you dislike about Userlytics? The UI for the software itself could benefit from some usability testing refinements. It's not always very easy to find what you are looking for. What problems is Userlytics solving and how is that benefiting you? How easy is it to find something on a website? How easy is it to ...