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9.2

Spot Score

Userlike - Live Chat Software

Userlike Reviews in January 2025: User Ratings, Pros & Cons

Empowering real-time chat for exceptional customer communication.

4.6

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Starts from $90/Month when Billed Yearly, also offers free forever plan

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Userlike Reviews & Ratings

4.6

Excellent

Based on 444 ratings & 462 reviews

Rating Distribution

Excellent

(293)

Very Good

(155)

Good

(12)

Poor

(1)

Terible

(1)

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Showing 1-10 out of 462

NP

Nello P

12/07/23

4 out of 5

"AI Power and Ease of Use"

What do you like best about Userlike? The UI is simple yet effective, it has many useful features and it is easy to implement it in our operations. I've not had the need to contact customer support yet, however I can see that the team is made of more than 40 people, so I'm sure that replies will not take long to arrive if I ever have an issue. I've just installed it and we plan to use it daily for our customer service. What do you dislike about Userlike? So far there is nothing that needs ...

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RR

Randy R

12/05/23

5 out of 5

"I did research for my client that was building a new website and Userlike floated to the top."

What do you like best about Userlike? I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features were available to me that I will want to use at some point in the future. What do you dislike about Userlike? This is a robust software application and will take time to learn in order to get all of the benefits. What problems is Userlike solving and how is that benefiting you? It is important to get a website working for you, generating new ...

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AU

Anonymous User

12/04/23

3.5 out of 5

"Indispensabile nel mercato di oggi"

What do you like best about Userlike? Il fatto che tiene in memoria le conversazioni What do you dislike about Userlike? Forse un po complicato all'inizio conoscere ed attivare tutte le possibilità What problems is Userlike solving and how is that benefiting you? Più semplice e veloce interfacciarsi con il cliente che è sul nostro sito per fare un acquiesto o per chi è già nostro cliente ed ha bisogno di assistenza

AU

Anonymous User

12/04/23

3.5 out of 5

"Indispensabile nel mercato di oggi"

What do you like best about Userlike? Il fatto che tiene in memoria le conversazioni What do you dislike about Userlike? Forse un po complicato all'inizio conoscere ed attivare tutte le possibilità What problems is Userlike solving and how is that benefiting you? Più semplice e veloce interfacciarsi con il cliente che è sul nostro sito per fare un acquiesto o per chi è già nostro cliente ed ha bisogno di assistenza

AU

Anonymous User

10/01/23

3 out of 5

"Interesting Product"

What do you like best about Userlike? Packed with interesting features. Will need more time to explore What do you dislike about Userlike? Short trial period. There is insufficient time to learn and apply What problems is Userlike solving and how is that benefiting you? Automating customer conversations.

AU

Anonymous User

10/01/23

3 out of 5

"Interesting Product"

What do you like best about Userlike? Packed with interesting features. Will need more time to explore What do you dislike about Userlike? Short trial period. There is insufficient time to learn and apply What problems is Userlike solving and how is that benefiting you? Automating customer conversations.

AU

Anonymous User

08/30/23

4 out of 5

"Easy integration and good features"

What do you like best about Userlike? Very good management of all operators and their roles and skills. You can change the configuration without having to update your application. There are tutorials that explain all the features. What do you dislike about Userlike? It is a bit confusing how to add localisations to your website widget. There are a lot of features and configurations, so it takes some time to learn how to use them properly, but the defaults seem reasonable. What problems is ...

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EM

Edwin M

08/21/23

5 out of 5

"Excelente producto de comunicacion"

What do you like best about Userlike? Facilita la interaccion con el usuario final y te permite tener mas cercania con el cliente What do you dislike about Userlike? En realidad nada, todo esta de acuerdo a mis expectativas What problems is Userlike solving and how is that benefiting you? Creo que resuelve todo l0o que necesito

FF

Fabio F

08/07/23

4.5 out of 5

"complete"

What do you like best about Userlike? user support and commercial plan ........ What do you dislike about Userlike? nothing to notice ...................... What problems is Userlike solving and how is that benefiting you? redued time of help desk operators

FF

Fabio F

08/07/23

4.5 out of 5

"complete"

What do you like best about Userlike? user support and commercial plan ........ What do you dislike about Userlike? nothing to notice ...................... What problems is Userlike solving and how is that benefiting you? redued time of help desk operators