Userlane Reviews in January 2025: User Ratings, Pros & Cons

"Training, Adoption, and Insights"

What do you like best about Userlane? Making changes and edits is extremely quick. I also like the HEART dashboard which helps us zero in on any potential issues. What do you dislike about Userlane? While the basics of Userlane are very intuitive, some of the finer details take a little longer to learn and implement. What problems is Userlane solving and how is that benefiting you? Having training resources available while users are in our platform is proving to be crucial. It keeps them on ...

"We transformed our client experience in a mere month with Userlane"

What do you like best about Userlane? First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our platform. Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed. Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane. Customer support ...

"Great product and support"

What do you like best about Userlane? I like the best: -> how it is easy to create a guide or announcement. -> support and that we have a dedicated Customer Success Manager. -> implementation process. -> new features -> API What do you dislike about Userlane? All is ok. I'm waiting for new functionalities. Recommendations to others considering Userlane: .... What problems is Userlane solving and how is that benefiting you? Training and onboarding customers are the main reason we have ...

"Very flexible tool for digital adoption"

What do you like best about Userlane? With Userlane, it is possible to define very flexible guides for easy adoption of any solution in your internal stack. What do you dislike about Userlane? Guides require constant maintanance, if the area they describe is changing (like for SaaS solutions). What problems is Userlane solving and how is that benefiting you? For teams starting fresh with different tools, digital adoption can be paramount, and this is where Userlane excels, because you can ...

"best for teaching usability of a product"

What do you like best about Userlane? how is great for the trainees. It can eforthless teach the usage of a tool What do you dislike about Userlane? the interface for the managers sometimes is buggy, which will limitate the independence from CS What problems is Userlane solving and how is that benefiting you? Helping to ease the onboarding of the customers into the highly personalized SalesForce version we use. Minimizing the learning gap and time comsumption

"Quick and easy to understand and apply."

What do you like best about Userlane? - Guides, of course and so easy to create. - The languages possibilities, awesome. - Announcements easy and visible... - NPR and various stats. - Love the segmentation possibilities. What do you dislike about Userlane? Nothing I dislike, but improvements can always be added: - adding some LMS aspects like the possibility of adding quick quizzes or comprehension games in the middle of a quiz. - the possibility of creating multi-directional guides, like ...

"Userlane is helpfull for us to guide our customers in using our full web solution"

What do you like best about Userlane? We supply fullweb solution to our customers and userlane is a contemparary way to onboard and help them in using our solution. It's very easy to build guides and tours ton onboard and help users. Annoucements allow us to send message and informations to them. By using Userlane, our users find our software very simple and user friendly. What do you dislike about Userlane? There is some troubleshottings with tooltips so we cannot use it as well as we ...

"Userlane simplifies the workflows for both our team and the users of our platform."

What do you like best about Userlane? Userlane's guide creation process offers a range of features that make guides more effective and help users understand better. For example, as an administrator you can add photos to the guides to provide a visual representation of specific steps. Additionally, the option to link to other guides enables users to access the right resources quickly and efficiently. What do you dislike about Userlane? Since we have recently implemented Userlane and have not ...

"Userlane is easy to use and helps your customers to drive through your software!"

What do you like best about Userlane? Editor mode to capture userlanes, integration of video and GIFs What do you dislike about Userlane? Sometimes its not easy to track all navigation points but the support helps here What problems is Userlane solving and how is that benefiting you? explaining users how to handle the own software

"Especially useful and convenient software. Highly paced development process."

What do you like best about Userlane? The seamless integration of the interactive tutorials and the outstanding onboarding process in using this tool. What do you dislike about Userlane? The lack of copy or moving steps inside or between individual tutorials. What problems is Userlane solving and how is that benefiting you? Userlane helps us to provide our customers with all information they need to use complex software.