UserIQ

"Chief Operations Officer"

What do you like best about UserIQ? The UserIQ platform is an easy-to-use tool that doesn’t require a lot of time or a dedicated admin to provide value. The customer success team is friendly and attentive and is always willing to assist with any issues we may have. Specifically, the health score dashboard gives us an easy-to-understand overview of the health of our customers but also allows us to drill down using a variety of filters to see specific issues that need to be addressed.

"Working with UserIQ is always a great experience!"

What do you like best about UserIQ? The team is very quick to respond to concerns, always happy to help with very specific questions, and are always able to jump on a call within a couple of business days. If the issue is able to be resolved via email, they do so promptly. The team is patient and understanding.

"Bringing Insights Like We Never Had Before!"

What do you like best about UserIQ? The ability to segment your customers is the key with UserIQ. It opens up many possibilities to learn about usage and behaviors. You also can quickly implement surveys for instant feedback with high completion rates by your users.

"Great Team, Powerful Product"

What do you like best about UserIQ? The User IQ team is extremely accommodating and helpful during and after the implementation process. The product itself is easy to implement and is fairly straightforward to configure.

"Visibility of performance taken to a whole a new whole level..."

What do you like best about UserIQ? Customer health scores is a game changer to keep our fingers on the pulse What do you dislike about UserIQ?

"Great Product, Great Team"

What do you like best about UserIQ? Simple implementation, great features, fantastic support. The team really goes out of its way to make sure we have everything we need. They are quick to respond to support requests, keep us updated on new features of the platform, and more.

"The CX platform I never knew I needed"

What do you like best about UserIQ? UserIQ has blown me away with their unique, but spot-on platform that is made for CSMs of today (and tomorrow). The visibility into product usage is deep, customizable, and most importantly - actionable.

"Great tool and great customer service!"

What do you like best about UserIQ? Love being able to provide my clients with helpful tips and reminders. What do you dislike about UserIQ?

"Senior Product Strategist"

What do you like best about UserIQ? The folks at UserIQ are extremely responsive and work to help their clients as quickly as they can and as thorough as they can. Not to mention they are just so personable, you feel like they are right there with you in the day to day efforts.

"Phenomenal all around tool"

What do you like best about UserIQ? UserIQ provides actionable insights and data on customer behavior, but also provides the ability to create content and curriculum around that data. The combination of data and content helps us streamline our customer journey and offer a better customer experience. Couldn't do our job without UserIQ