UserGuiding Reviews in February 2025: User Ratings, Pros & Cons

Perfect Support!

What do you like best? The product tours and hotspots actually improved our UX, also their support department helps us anytime we need. What do you dislike? We rarely experience any problems with the tool, but support is always there for us. What problems are you solving with the product? What benefits have you realized? UserGuiding is our go-to for solving any problem related to “user onboarding”. It has many uses and gives us valuable data at all times. The product is very ...

Great tool.

What do you like best? It's a wonderful tool to enable no-tech people to provide in-app guides and tooltips to customers. Code-free, very powerful tool. The support is great. What do you dislike? It should be easier to test guides in live websites, but I know they're working on it. What problems are you solving with the product? What benefits have you realized? Giving our customers in-app tours and guides. It helps us increase the conversion rate.

Everything we need for introducing our product

What do you like best? It's extremely simple to create product introductions and there are valuable features such as checklists and segmentation to support user training. What do you dislike? Customization is pretty good but it’d be much better if there were more options. What problems are you solving with the product? What benefits have you realized? UserGuiding has provided us with everything we needed for creating product introductions and more. We’ve automated user ...

Great onboarding software, a must have for any software producer.

What do you like best? Really like the simplicity and user-friendliness of the application, we have successfully created an onboarding sequence without the need for development spending. Another great thing is its feedback collection/communications features allowing us to easily collect and aggregate feedback. Probably one of the key apps for any software producer/company. What do you dislike? Nothing at the moment, would be great to have some automatically suggested improvements for ...

Easy to use and develop

What do you like best? The fact that it's easy to use and develop. What do you dislike? I am not sure how we can manage different environments in order not to consume the 2000 users' calls before it goes live. What problems are you solving with the product? What benefits have you realized? Faster and lower costs for user onboarding.

Amazingly easy to build and test user onboard workflows

What do you like best? I'm so impressed with how there is zero coding or technical skills required to setup a sophisticated onboarding flow. All I had to do was install a Chrome extension and the tool worked on my website. The product is deep with features including checklists, confirm boxes, goal tracking and reporting. But the thing that got me over the edge was that my product team could build out various onboarding flows until we were satisfied, then go to my dev team to drop it in ...

Great Opportunity for Your MVP

What do you like best? It is really easy to implement and analyze your data. What do you dislike? Setting up triggers could be a problem if your app is not a SPA. What problems are you solving with the product? What benefits have you realized? Warming up my customers. After the userguiding I am getting fewer questions from users.

Much better UX without any coding

What do you like best? It completely removed the developers out of the user onboarding process for us. Our product is also a no-code solution so seeing another business adopt the no-code as the fundamental of their product was really great. What do you dislike? When we first signed up, we were looking for a particular integration which they were lacking. Recently, they've invited us to participate in beta testing for it and it works just fine now. Recommendations to others ...

Great software and Amazing service!

What do you like best? I really enjoy the seamless process of building walkthroughs, onboarding guides, and hot spots.Suzan has been really great with providing the necessary support throughout. What do you dislike? Nothing! I think that the product is great as is. What problems are you solving with the product? What benefits have you realized? I decided to use UserGuiding to streamline onboarding processes for one customer segment. I needed it to be scalable, easy to use, and ...

nice and easy to use

What do you like best? the idea is great, we came across some limitations according to our needs, but it gave us a lot of inspiration. What do you dislike? Lack of easy way to reset a checklist, which would be extremely helpful during development. Also no possibility to control order of guides auto-triggered on the same page. For that reason we might decide not to use UG. What problems are you solving with the product? What benefits have you realized? It didn't solve our problem.