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UserGuiding - Customer Success Software

UserGuiding Reviews in February 2025: User Ratings, Pros & Cons

Empowering your customer success journey.

4.7

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Starts from $2,490/Year

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UserGuiding Reviews & Ratings

4.7

Excellent

Based on 84 ratings & 102 reviews

Rating Distribution

Excellent

(98)

Very Good

(3)

Good

(1)

Poor

(0)

Terible

(0)

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Showing 61-70 out of 102

FM

François M

11/05/21

5 out of 5

"easy to use and lot of features"

What do you like best about UserGuiding? Userguiding help us to built great onboarding experience. There's a lot of features (guides, NPS...) and it's effortless to create content ! You can use your created content for a Resource center or checklist to get the best experience for your users. The overall UI is so nice. What do you dislike about UserGuiding? Not much to dislike ! Not easy for me to use segmentation. What problems is UserGuiding solving and how is that benefiting you? User ...

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FM

François M

11/05/21

5 out of 5

"easy to use and lot of features"

What do you like best about UserGuiding? Userguiding help us to built great onboarding experience. There's a lot of features (guides, NPS...) and it's effortless to create content ! You can use your created content for a Resource center or checklist to get the best experience for your users. The overall UI is so nice. What do you dislike about UserGuiding? Not much to dislike ! Not easy for me to use segmentation. What problems is UserGuiding solving and how is that benefiting you? User ...

Read more

MW

Matt W

11/04/21

5 out of 5

"East tool for user onboarding."

What do you like best about UserGuiding? Super easy to set up and get started. Lot's of options to choose from. Ability to add a checklist and a resource center. Great customer support! What do you dislike about UserGuiding? A bit buggy at times, but continually improving. What problems is UserGuiding solving and how is that benefiting you? User onboarding. Welcome video. Checklists.

RG

Roy G

11/04/21

5 out of 5

"Outstanding Application!"

What do you like best about UserGuiding? Creating content in User Guiding is intuitive and simple. Most importantly, unlike several of the competitors I've tried, their application works. No bugs, glitches, or concerns! What do you dislike about UserGuiding? As a recent startup, and for the price point, they don't have all the bells and whistles of larger competitors, but their Dev team wants to receive feedback to improve Recommendations to others considering UserGuiding: I'd highly ...

Read more

MW

Matt W

11/04/21

5 out of 5

"East tool for user onboarding."

What do you like best about UserGuiding? Super easy to set up and get started. Lot's of options to choose from. Ability to add a checklist and a resource center. Great customer support! What do you dislike about UserGuiding? A bit buggy at times, but continually improving. What problems is UserGuiding solving and how is that benefiting you? User onboarding. Welcome video. Checklists.

RG

Roy G

11/04/21

5 out of 5

"Outstanding Application!"

What do you like best about UserGuiding? Creating content in User Guiding is intuitive and simple. Most importantly, unlike several of the competitors I've tried, their application works. No bugs, glitches, or concerns! What do you dislike about UserGuiding? As a recent startup, and for the price point, they don't have all the bells and whistles of larger competitors, but their Dev team wants to receive feedback to improve Recommendations to others considering UserGuiding: I'd highly ...

Read more

AD

Andy D

10/20/21

5 out of 5

"Great features and easy to setup"

What do you like best about UserGuiding? User Guiding is easy to set up and use. It made the onboarding so much easier for our clients. We particularly like the new resource center where we can add guides, checklists, video, support forms, external links, basically everything we need to guide our clients to success. What do you dislike about UserGuiding? Really nothing that I dislike so far. Love the product and hope User Guiding keep adding more features What problems is UserGuiding ...

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AD

Andy D

10/20/21

5 out of 5

"Great features and easy to setup"

What do you like best about UserGuiding? User Guiding is easy to set up and use. It made the onboarding so much easier for our clients. We particularly like the new resource center where we can add guides, checklists, video, support forms, external links, basically everything we need to guide our clients to success. What do you dislike about UserGuiding? Really nothing that I dislike so far. Love the product and hope User Guiding keep adding more features What problems is UserGuiding ...

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TS

Tharun Sai G

10/18/21

5 out of 5

"Quick and easy!"

What do you like best about UserGuiding? The Predefined templates and texts that we could already publish without changing a thing. Undying help from the Support team and how they give insights into what works best and share best practices. How the product is always improving and bringing new features to meet your use cases and platform compatible enhancements. What do you dislike about UserGuiding? Having to monitor ourselves if something is breaking. (Wish we could add alerts or ...

Read more

TS

Tharun Sai G

10/18/21

5 out of 5

"Quick and easy!"

What do you like best about UserGuiding? The Predefined templates and texts that we could already publish without changing a thing. Undying help from the Support team and how they give insights into what works best and share best practices. How the product is always improving and bringing new features to meet your use cases and platform compatible enhancements. What do you dislike about UserGuiding? Having to monitor ourselves if something is breaking. (Wish we could add alerts or ...

Read more