UserGuiding Reviews in February 2025: User Ratings, Pros & Cons

"Great software with excellent customer support!"

What do you like best about UserGuiding? A couple of things stand out for me: 1. The UI/UX is top-class. Easy & intuitive for non-technical users 2. Prompt help from the customer support team What do you dislike about UserGuiding? I wish there was lesser dependency on CSS for a few customizations in the product tours What problems is UserGuiding solving and how is that benefiting you? Pictory is AI-based video creation & editing software that empowers any content creator with no video ...

"Great product + extremely responsive & professional team"

What do you like best about UserGuiding? I had tried a few different user onboarding products in the past; UserGuiding's flow / UX feels slightly less polished, but is way more efficient, and complete. What do you dislike about UserGuiding? There could be a bit more customization options out of the box for the transition effects (if I'm being nitpicky). What problems is UserGuiding solving and how is that benefiting you? We're helping users onboard without our assistance

"Userguiding is a very intuitive tool to help you easily create guides for your app or website."

What do you like best about UserGuiding? It doesn't require a lot of technical knowledge. Once you use the platform regularly, you know how you can play with it and improve the user experience. What do you dislike about UserGuiding? Sometimes it is a bit slow and you have to reallocate the tooltip when it's not registered at the correct location. Recommendations to others considering UserGuiding: Great support team What problems is UserGuiding solving and how is that benefiting ...

"We like Userguiding"

What do you like best about UserGuiding? the service is great, saves a lot of tech effort and skills our designers. What do you dislike about UserGuiding? some features are limited and they have lesser options for custom designs. we are also a startup and can't always alter our ways to theirs without creating extra workarounds. What problems is UserGuiding solving and how is that benefiting you? tech effort. currently, we use it to help our users gain product knowledge, onboarding, surveys, ...

"Easy to use, and great support from the team!"

What do you like best about UserGuiding? Being able to create all kind of different content for product tours, and more. What do you dislike about UserGuiding? We needed help for advanced integration, and we had support in short time! Recommendations to others considering UserGuiding: Make sure to benefit from using the tool in any possible way. What problems is UserGuiding solving and how is that benefiting you? It helped our product team to easily integrate product tours and user ...

"Excellent tool for User Onboarding."

What do you like best about UserGuiding? The amount of different information that we can extract from the tool, helping in our management. What do you dislike about UserGuiding? I don't dislike NPS result can be customized by customer type. Recommendations to others considering UserGuiding: Excellent. What problems is UserGuiding solving and how is that benefiting you? Better management of customer usability in our product and greater customer engagement.

"User friendly, modernizes notifications, makes my life easier"

What do you like best about UserGuiding? I love that the platform is so easy and intuitive to use. It took me a few hours of playing around with it, but by the end of the first session, I felt comfortable using UserGuiding. Our company primarily uses the platform to build onboarding checklists for new users, blast announcements and promote new features to segmented users. What do you dislike about UserGuiding? The extension isn't always the most reliable. I wish I could edit the ...

"Innovative solution from a great team."

What do you like best about UserGuiding? The resource center is a neat feature to group user guides and other support tools. Their support is excellent as well. What do you dislike about UserGuiding? Nothing in particular. The system is fluid and adequately tested. The Userguiding team quickly addressed any issues encountered in the past. What problems is UserGuiding solving and how is that benefiting you? User guides help users accomplish a multitude of tasks.

"Because I already have."

What do you like best about UserGuiding? I love that I can deploy guides in minutes. What do you dislike about UserGuiding? Nothing yet. Everything has been straightforward to use. What problems is UserGuiding solving and how is that benefiting you? We run a highly complex workflow pattern, and we can guide users easily through all aspects of the platform.

"The best solution for onboarding and adoption"

What do you like best about UserGuiding? Thoughtful design, ease of use in general, the flexibility of elements, CSM team. What do you dislike about UserGuiding? Analytics has been improved, but still not that easy to tap into. What problems is UserGuiding solving and how is that benefiting you? Teaching users how to use our product to its full speed and power. The benefit is a shortened adoption cycle.