UserGuiding Reviews in February 2025: User Ratings, Pros & Cons

"Time incrível, produto incrível."

What do you like best about UserGuiding? Eu gosto das possíbilidades que existem para criar onboards para o cliente. São diversos templates. Além disso existe um suporte muito solicito e preparado para apoiar. What do you dislike about UserGuiding? Todas as documentações estão em inglês. Nosso apoio é total na documentação, pois não temos um treinamento, então fica complicado na hora de consultar essas documentações, sendo elas em inglês e não português. What problems is UserGuiding solving ...

"Great product backed up by the BEST support team I've ever seen."

What do you like best about UserGuiding? Additional Edit: This is the best support I have received from any software. Don't risk your success on lesser options. Stop what you are doing and sign up with UserGuiding now. Original: They make a system that I always thought would be out of my reach, accessible and easy to use! Anyone can figure out their GUI in about 10 minutes and be flying within a day or two! They have two shifts of support people, so it's great; I get quick responses any ...

"Great piece of software. Really easy to use and lots of good features"

What do you like best about UserGuiding? Really easy to understand how to use and workout how to implement the different features without having to click through lots of different help pages. Good dashboard to view things like user interactions with the help guides you create. Easy to get help or ask questions through the chat feature if needed. What do you dislike about UserGuiding? Nothing really, Small thing is I would like my videos to continue playing when I move my cursor away from ...

"The very best value for the money out there"

What do you like best about UserGuiding? UserGuiding is a fantastic alternative to more "big-budget" solutions; and the good news is: that it does the same. After one month of searching for a tool and a few weeks of using UserGuiding, I'm honestly still asking myself what it does less (than the 5 times higher-priced competitors)... What do you dislike about UserGuiding? The localisation (translation) is still not a standard feature (to support 4 languages, you would have to create 4 ...

"Set up our help center in a few minutes!"

What do you like best about UserGuiding? Userguiding provides us with almost all needs related to our customers' onboarding. My team and I like the help-center feature most because we set up our knowledge base on the platform in a few minutes thanks to this feature. What do you dislike about UserGuiding? It would be great if localization is possible to provide our content quickly for multilingual audiences. What problems is UserGuiding solving and how is that benefiting you? Userguiding ...

"The best way to onboard users"

What do you like best about UserGuiding? The product is so easy-to-use and we are able to create whole onboardings with minimal effort. What do you dislike about UserGuiding? If an end-user leaves a walkthrough, they have to start from scratch. It would be great if there was a “Continue” option. Recommendations to others considering UserGuiding: There are no limitations in the free trial, so I’d recommend you see if it fits your business. What problems is UserGuiding solving and how is that ...

"UserGuiding Onboarding Tools and Experiences"

What do you like best about UserGuiding? The tool was very intuitive to get started. Then there were many more templates and choices on how to target my messages to serve my users and strategies. What do you dislike about UserGuiding? I typically dive right in and figure things out. Same here. Would love to have the training videos (on YouTube) served up in a channel and be easier to find. What problems is UserGuiding solving and how is that benefiting you? This is a typical onboarding use ...

"Great tool, great user experience. Very flexible and awesome suppport!"

What do you like best about UserGuiding? The smart Userinterface and the flexibility. What do you dislike about UserGuiding? works only in chrome, but this is not a big point. What problems is UserGuiding solving and how is that benefiting you? Onboard and educate my users

"Great for building tooltips and guides for your users"

What do you like best about UserGuiding? They have really exceptional customer support. The team replies quickly and with lots of helpful tips and tricks. I also appreciate that their customer support team is integrated into the engineering team to some degree, and have been able to get engineers to respond to my questions quickly. What do you dislike about UserGuiding? I wish there was a way to click off of a modal to close it, but that's pretty minor. What problems is UserGuiding solving ...

"Excellent value"

What do you like best about UserGuiding? The simplicity of the experience and what you get for the money What do you dislike about UserGuiding? Still a few minor areas of improvement needed but the team seems to be actively solving them. What problems is UserGuiding solving and how is that benefiting you? User onboarding and engagement improvements. We also have used the NPS survey that has worked well. We were able to build all of this out and go live in 2 days