UserGuiding Reviews in February 2025: User Ratings, Pros & Cons

"Easy to get started with and use"

What do you like best about UserGuiding? - Low learning curve - Intuitive UI/UX - Lots of customizability options - Responsive support team - Plenty of pre-built templates What do you dislike about UserGuiding? - No triggering options besides URL-based - Minor bugs do pop up occasionally What problems is UserGuiding solving and how is that benefiting you? - Helps announce and encourage the adoption of new product features - Helps draw attention to lesser-used features, which in turn ...

"Very intuitive and useful system"

What do you like best about UserGuiding? The system is easy to use and set up. It enables us to offer guidance to our users and give them another means of communicating with our team to ensure the best possible user experience. Userguiding customer service is quick to respond and extremely helpful if we get out of our depth. What do you dislike about UserGuiding? There are, on occasion, some missing features that would prove helpful for our use case. On every occasion we have raised this ...

"Love UserGuiding"

What do you like best about UserGuiding? Userguiding is an amazing tool! I never knew it was so easy to create live walkthroughs of your web pages, but UserGuiding does it well! It is very intuitive and easy to pick up, even with no experience. What do you dislike about UserGuiding? My least favorite thing about UserGuiding is the fact that it is challenging to target elements by class in some cases. It seems to especially not like auto-generated REACT names that well. What problems is ...

"Great support and easy to use, valuable product"

What do you like best about UserGuiding? What stands out most about UserGuiding is the incredibly helpful demo session led by Joud, which provided invaluable insights into the product's capabilities. Additionally, I appreciate the company's remarkable flexibility and accommodating attitude that ensures a seamless customer experience. What do you dislike about UserGuiding? Nothing comes to my mind... Maybe in the future, it would be nice to have the possibility to display hotspots by default ...

"Guias de interações práticos para ajudar na experiência do cliente dentro do sistema."

What do you like best about UserGuiding? Facilidade de criar novos guias, ou realizar ajustes e todo apoio que temos junto ao time de suporte. Nos ajuda a impactar de maneira positiva a experiencia dos nossos clientes, e a ideia é não parar usar a ferramenta para ajudar na conversão dos nossos clientes, a redução de custo que isso pode trazer é incrivel. What do you dislike about UserGuiding? Acho que poderia existir maneira de mover o botão de RC, para onde acharmos melhor na tela, porque ...

"Customer Support has been outstanding so far!"

What do you like best about UserGuiding? I love the set up, it's easy to grasp and love they provide some templates so i don't go and overthink guides. The user support has been pretty awesome so far too! What do you dislike about UserGuiding? nothing yet, I think it's good value for money so if there is the odd hiccup here & there I'm not too worried as I know i'll get some great support What problems is UserGuiding solving and how is that benefiting you? I decided to go with userguiding ...

"Easy communication with my customers"

What do you like best about UserGuiding? I really like the flexibility we have to create and the incredible data analysis capacity I have. The variety of tools means that I can do everything necessary to make my customer's journey simpler with my product. What do you dislike about UserGuiding? I believe that user segmentation tools could be smarter and easier for when I need specific segmentations, taking the effort out of adding one by one. Otherwise, it's a great tool. What problems is ...

"Easy and yet powerful"

What do you like best about UserGuiding? UserGuiding is simple to install and once you have their code running, you can set up a product tour in minutes. Their user segmentation, triggers, and targeting are very straightforward. My favorite part is the resource center, which acts as a user's help center and can be connected with Zendesk, showing matching articles. The pricing is fair, compared to the competitors, and its customer success teams are tremendous. What do you dislike about ...

"UserGuiding is Great for Guiding Users"

What do you like best about UserGuiding? I like the simplicity of using UserGuiding. It is giving us an easier way to onboard new clients and help familiarize themselves with the platform. What do you dislike about UserGuiding? Sometimes it can be a bit tricky to troubleshoot. When clicking on an item, I'm trying to embed YouTube videos, but I think I can figure this out over time. What problems is UserGuiding solving and how is that benefiting you? It is creating a more seamless onboarding ...

"É um excelente produto!"

What do you like best about UserGuiding? Facilidade de usá-lo com nossos produtos; Atendimento de suporte que realmente ajuda; É uma otíma ferramente para fazer o guiding`s dos projetos; What do you dislike about UserGuiding? Não sei falar de algo que não gostei, o UserGuiding atendeu as necessidades. What problems is UserGuiding solving and how is that benefiting you? O UserGuiding ajuda o novo usuário a conhecer o produto, induzindo o usuário a agir da forma correta na aplicação.