UserGuiding Reviews in February 2025: User Ratings, Pros & Cons

Fair Price for a Good Solution

What do you like best? UserGuiding offers a better price than its top alternatives with the same value. What do you dislike? I can only choose one font for a guide that I am creating which is a letdown, but not that important. What problems are you solving with the product? What benefits have you realized? We mostly focus on new user onboarding with UserGuiding to increase early adoption. We don’t have a hard time trying new things out and integrating them since both processes ...

Great for new feature adoption

What do you like best? UserGuiding is the best tool that we have used so far for new feature introduction, as well as user onboarding. The tool is highly simple to use and solved our problems immediately after we started using it. What do you dislike? There is a need for other survey types and customizable surveys other than NPS. It can increase the value of the product so much. Recommendations to others considering the product: With UserGuiding, all of our users know when there ...

Easy to use, and great support from the team!

What do you like best? Being able to create all kind of different content for product tours, and more. What do you dislike? We needed help for advanced integration, and we had support in short time! What problems are you solving with the product? What benefits have you realized? It helped our product team to easily integrate product tours and user onboarding guides with almost no help from the developers.

Simple, quick solution to explain our complex features

What do you like best? I used for creating a walkthrough of the result page of our UX research platform. This page contains a lot of powerful tools and analytics which were not used by users as much as I would like due to their complexity at first glance. I enjoyed easy integration, its intuitiveness. I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users. What do you dislike? While ...

Easy to manage onboarding system

What do you like best? It's a code-free, intuitive interface. Also, they have excellent customer support. I've implemented the guides that I need in a couple of days. The previous way required me more than a month! What do you dislike? Nothing at the moment. It is perfect for founders and startups. Recommendations to others considering the product: It is really easy to use, everything is visual and you simply point, drag, and drop. What problems are you solving with the ...

Very Easy to Use Onboarding Tool!

What do you like best? Onboarding new users for SaaS businesses sometimes can get tricky. With UserGuiding it is very simple with its intuitive UI. Also, I like how the customer support team is always responsive and answers every question of mine quickly. What do you dislike? Nothing much to say about that for now and I guess I won't have anything to dislike in the future either. Recommendations to others considering the product: Just give it a try and see for yourself how easy ...

More users in action!

What do you like best? As a digital marketer, I don't have much coding experience and User Guiding enables me to create and use onboard flows without technical knowledge. I used to use multiple tools to segment my users according to their needs, browsing behaviors and geographical locations. I can simply say User Guiding is all in one tool to segment your customers correctly. Lastly, with the help of NPSs, I clearly see our customers' and leads' opinions, product experiences and their ...

Very happy with UserGuiding - Helps us onboard new users easily

What do you like best? We've tried a few other user onboarding software before UserGuiding. They didn't work properly on multi-page onboarding flows and iframe areas. UserGuiding team helped me implement everything in a few days and it works perfectly now. What do you dislike? Needs more integrations with CRM & user behavior tools. Recommendations to others considering the product: If you have a specific case in mind, book a demo and talk with their success team. They helped us a ...

UserGuiding helps us increase product adoption

What do you like best? Do not require any development efforts, just embed the code and it’s live. Which is amazing! Also the segmentation & personalization is really strong and easy to setup as well. What do you dislike? Our company doesn’t let us use Chrome browser, meanwhile UserGuiding works with an extension for Chrome. Hope they can find an alternative What problems are you solving with the product? What benefits have you realized? Whenever we announce a new feature, ...

Must have onboarding tool for product teams

What do you like best? Onboarding new users with UserGuiding is very simple with its intuitive UI. Also, the customer support team is always responsive and helpful. What do you dislike? So far, nothing at all. Whenever we have some feedback about UX or the product, we meet with our success manager. Recommendations to others considering the product: Definitely talk to their support & success team! If you are not a talkative person, watch the videos on their Youtube channel to ...