UserGems Reviews in April 2025: User Ratings, Pros & Cons

"Great concept and platform to keep on top of past users of Showpad."

What do you like best about UserGems? Great concept and platform to keep on top of past users of Showpad. We can see when someone has previously been a champion of our platform and target them as they move to different companies to get them to invest again.

"Awesome!"

What do you like best about UserGems? having a warmer call with the prospect/previous customer and bringing up your solution in that aspect. What do you dislike about UserGems?

"Does what it advertises, but may not be meant for everyone."

What do you like best about UserGems? I absolutely love the idea. I think that in the right situation, UG could be an excellent addition to a tech stack. What do you dislike about UserGems?

"Positive experience with using UserGem"

What do you like best about UserGems? In my current role, I am using UserGem to track accounts that have changed positions or companies. I really like its ability to deliver real-time updates on account movements. The platform's database is constantly updated, ensuring that the information I accessed is current and reliable. This proved to be crucial in staying ahead of the competition and identifying emerging opportunities.

"Game changer for multithreading and organic internal feedback"

What do you like best about UserGems? I love that when I have an open opportunity, UserGems will email me alerting me of past users at that company. This can help me be strategic and creative in my multithreading efforts. At the very least, I can point to a person in the company that the champion could get an organic review of our product from (and who better to trust than someone internal?)

"Great tool for PLG companies to track champions changing jobs"

What do you like best about UserGems? This is the only automated way that I know of to seamlessly track a large database of users when they change jobs, and update the info directly in salesforce without manual uploads.

"Great support and great ROI quickly!"

What do you like best about UserGems? Their support team and resources make using the product a breeze. Just follow what they say and you'll be off to a great start.

"Finally a way to find quick opportunities from previous users that turn into more revenue!"

What do you like best about UserGems? It gives our BDR team a better area to focus that will turn into my opps and turn into actual revenue! What do you dislike about UserGems?

"Reduce time and increase the quality of your conversations!"

What do you like best about UserGems? User Gems has been highly beneficial in allowing me to be more productive during the day. Before using UserGems, I would spend at least 30 minutes in the morning reviewing the calls I had for the day, confirming the people I would be meeting with while also taking a moment to be refreshed with where we are in the conversation. UserGems provides all the information quickly and efficiently as the tool integrates with my calendar.

"UserGems is a fantastic tool for outbounding!"

What do you like best about UserGems? UserGems is a great way to identify low hanging fruit. One great part about our software is that when a user joins a new organization, they love brining our tool onboard. This allows us to start those conversations sooner rather than later.