UserGems Reviews in April 2025: User Ratings, Pros & Cons

"Seamless Account Tracking and Lead Intelligence"

What do you like best about UserGems? UserGems provides seamless tracking of our target accounts, surfacing key contacts that change roles or companies. The data quality and match rates are strong, correctly identifying new companies and titles in almost all cases. This level of automated intelligence enables our marketing and sales teams to capitalize on relationship history and seniority changes across thousands of accounts.

"If you have a good product, UserGems will help you"

What do you like best about UserGems? Easily packages leads to me and digs through my database of previous job changes. Good CSM support. What do you dislike about UserGems?

"Great product, excellent for pipeline generation"

What do you like best about UserGems? Ability to give us low hanging fruit leads for pipeline What do you dislike about UserGems?

"Identify Potential Opportunities Early"

What do you like best about UserGems? UserGems is great for gaining visibility into employee movement across our target accounts. The data they provide on job changes happening in our space is very insightful. I appreciate that we can see details like when someone joined a company or changed roles, and filter the results by criteria like our target accounts. This helps our sales team spot potential opportunities.

"Game changer in the demand-gen tech stack"

What do you like best about UserGems? Amazing support team, great user interface, flawless integration What do you dislike about UserGems?

"How UserGems streamlined our outbound process"

What do you like best about UserGems? UserGems has been instrumental in helping us reconnect with lost contacts and expand our reach. The platform makes it easy to build sequences tailored to our messaging and outreach strategy. I especially appreciate how UserGems analyzed our existing database to identify lost contacts - this has enabled us to restart conversations with previous champions and expand our opportunities. The team was extremely knowledgeable and helpful in guiding us to build ...

"The Key to a More Efficient Sales Process"

What do you like best about UserGems? UserGems has been invaluable for tracking our customer champions and nurturing relationships with existing customers. The job change alerts create warm, highly converting leads by enabling us to promptly reach out when a contact moves to a new company. This personal outreach makes customers feel appreciated and turns them into brand advocates.

"UserGems is a must have! Continued success and top notch support"

What do you like best about UserGems? UserGems makes it easy to target and track easy wins. At the beginning of each month, UserGems sends us a list of leads that we can assign to our SDRs. This list includes previous customers that have moved into a similar role at a new company. The support given by UserGems is also top notch. Monthly checkins with support and they make sure you are succeeding

"Game changer in today's market"

What do you like best about UserGems? The ability to track champions and power users in a scalable way. We get new UG leads through Slack, and have built dashboards in our CRM that showcase the UserGems leads in each account. It helps our Sales, BDR, Customer Marketing, and CSM teams in countless ways.

"High-Quality Job Change Alerts"

What do you like best about UserGems? The quality of the job change alerts from UserGems has been great. The data is very clean and accurate, with few irrelevant contacts coming through. This makes it easy for our SDRs to follow up on the alerts and convert them into real conversations. I'm impressed with how targeted the alerts are - the new persona matching we implemented with Caroline has helped route the alerts to the right sales playbooks. Caroline also made it a very easy setup for ...